GoToAssist Express Beta


Facts »

Quick Start Guide

How to Log In

To log in to GoToAssist Express
Locate and double-click the GoToAssist Express icon in the system tray. System Tray Icon
In the Log-In window, enter your login in the Login Field (always in the form of an email address).
Click Log In.  
LogInDialogBox

To log out of GoToAssist Express
Right-click the GoToAssist Express system-tray icon and select Log Out or Exit  

How to Connect to a Customer
To connect to a customer and provide support, you must first generate a support key and then convey that number to the customer to enter into the support session
To connect with a customer, direct the customer to www.fastsupport.com
Launch GoToAssist Express 
(Double click the GoToAssist Express icon in the system tray.)
System Tray Icon

Generate a support key
 Support Key Graphic
– or –
Click the New Session icon in the viewer window. Have the customer type the support key into the box.
You will need to generate a different support key for each customer by pressing the PLUS button.
newsession.gif

Important Note
The fastsupport.com site is currently the only way to initiate a support session. The buttons to email or copy and send a link do not yet function.

Session Buttons Example

If you would like to comment on this post, please login to the Beta Forum at forums.gotoassist.com.

Tags: Beta, Quick Start, Log In

This entry was posted on September 28, 2007 at 10:48 pm and is filed under Beta Program. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.


Blog at WordPress.com.
Entries (RSS) and Comments (RSS).