To log in to GoToAssist Express
Locate and double-click the GoToAssist Express icon in the system tray. 
In the Log-In window, enter your login in the Login Field (always in the form of an email address).
Click Log In.
To log out of GoToAssist Express
Right-click the GoToAssist Express system-tray icon and select Log Out or Exit
How to Connect to a Customer
To connect to a customer and provide support, you must first generate a support key and then convey that number to the customer to enter into the support sessionTo connect with a customer, direct the customer to www.fastsupport.com
Launch GoToAssist Express
(Double click the GoToAssist Express icon in the system tray.)
Generate a support key
– or –
Click the New Session icon in the viewer window. Have the customer type the support key into the box.
You will need to generate a different support key for each customer by pressing the PLUS button.
Important Note
The fastsupport.com site is currently the only way to initiate a support session. The buttons to email or copy and send a link do not yet function.
If you would like to comment on this post, please login to the Beta Forum at forums.gotoassist.com.
Tags: Beta, Quick Start, Log In
