Remote Support by GoToAssist


Facts »

Quick Start Guide

By Nat Kunes

 

How to Log In

To log in to GoToAssist Express
Locate and double-click the GoToAssist Express icon in the system tray. System Tray Icon
In the Log-In window, enter your login in the Login Field (always in the form of an email address).
Click Log In.  
LogInDialogBox

To log out of GoToAssist Express
Right-click the GoToAssist Express system-tray icon and select Log Out or Exit  

How to Connect to a Customer
To connect to a customer and provide support, you must first generate a support key and then convey that number to the customer to enter into the support session
To connect with a customer, direct the customer to www.fastsupport.com
Launch GoToAssist Express 
(Double click the GoToAssist Express icon in the system tray.)
System Tray Icon

Generate a support key
 Support Key Graphic
– or –
Click the New Session icon in the viewer window. Have the customer type the support key into the box.
You will need to generate a different support key for each customer by pressing the PLUS button.
newsession.gif
 

 

 

 

Tags: Log In, Quick Start

This entry was posted on September 28, 2007 at 10:48 pm and is filed under Product Info - Express. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.


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