Here are a few facts we’d like you to keep in mind during the beta testing program:
Fact #1: There will be bugs.
That’s just the nature of a beta release. Because of this, we don’t recommend you use GoToAssist Express Beta in mission-critical situations. We don’t want you to put your reputation on the line to test our beta. Instead, just try it with a few of your most solid customers. Send them an email saying, “Hey, I’m trying out this new support tool and I’d love to know what you think.” If you’re up-front about it, they’ll appreciate that you’re looking to find the best way to meet their needs with a cutting-edge service.
We’ll try to let you know as soon as we find a bug, and we hope you beta testers will do the same for us by using the feedback form liberally. The sooner we know about a bug, the sooner we can start working on fixing it. And we assure you, we’ll be working late.
Fact #2: We don’t know all the facts yet.
We’ll try to answer your questions the best we can, and we’ll update the online FAQ when we find that people are all asking the same question. However, some questions might not be answered right away because we simply don’t know all the answers yet. In fact, we’re even hoping that some questions will be answered by you – that’s why we set up the User Forum.
Fact #3: It’s free.
If facts #1 and #2 get you down, don’t forget fact #3: It’s free! So relax and enjoy discovering what GoToAssist Express can do for you without any cost, obligation or usage limits.
If you would like to comment on this post, please login to the Beta Forum at forums.gotoassist.com.
Tags: Beta, bugs, feedback, user forum
