You’re probably wondering why Citrix Online decided to make GoToAssist Express when they’ve already got GoToAssist, a well-established product that’s been serving the remote-support market for years now.
Well, we have ears. We heard some people needed something different from a remote-support product. GoToAssist is awesome (if we do say so ourselves) for organizations with multiple support providers. But it’s not the best fit for individual support providers like software consultants or for startups that may only have one IT guy. They don’t need all the same features (what would they do with team collaboration?) and they don’t need the same administrative capabilities.
So we decided to make a new product, using GoToAssist’s core screen-sharing technology but entirely redesigned from the ground up with the individual support provider in mind.
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