If you’re reading this blog you’ve either already implemented remote support into your service program or started thinking about it very seriously. So I’m probably preaching to the choir here when I talk about the benefits of remote versus in-person support. Still, it’s nice to be thorough. If you’re already a believer, just consider this as 3 reasons to feel smug about the great decision you’ve made.
- No travel time or expenses. With remote support you don’t even have to walk down the hall, let alone drive or fly to your client.
- Easy multi-tasking. GoToAssist Express lets you conduct up to 8 support sessions simultaneously, so you can help another customer while you’re waiting for your first customer’s download to finish. It’s a great way to increase productivity.
- Unlimited geographic range. Even if you like to travel, you can only be in one place at a time. Remote support lets you help people all over the globe in the same day (or even the same hour).
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