Good news: Remote support is helping a ton of people. According to the IDC, the remote support business is blossoming into quite an industry and is growing 19% each year. Why? Several reasons:
- Clientless remote support: This means you won’t have to pre-install the software on someone’s computer; you can help anyone, anywhere, as long as they have an Internet connection, with a click of a button (or a couple of clicks depending on your situation).
- Growth of small and medium-sized businesses: I hope you are all making lots of money and enjoying your work.
- All of your businesses need IT services: The fact is, we can’t live without our computers or Internet connections these days. I know I probably spend more time on my computer than with my spouse, but I really like my computer.
And I would sadly feel lost without it. - Remote workers are on the rise: They need to be supported just like everyone else. With clientless remote support they can have instant support without always having to send their computers back to corporate headquarters.
In summary, the IDC is recognizing clientless remote support as a real business solution. We’ve known this for years of course, but it is nice to finally have someone else say it in black and white.
And now you should know something about our product: GoToAssist was the first clientless remote support software product – we created this category and believe it is the best solution on the market today. With GoToAssist Express, we are deepening our commitment to the industry and our customers.
If you would like to comment on this post, please log in to the Beta Forum at forums.gotoassist.com.
Tags: market info, remote support
