Screen Sharing and Remote Control are two core features offered by GoToAssist Express to make it easy for you to provide remote support. But it might be a little scary for your customers the first time you use them. (Don’t worry, they’ll end up loving it!) Here are some things to say to ease their minds about security and privacy issues:
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Screen sharing lets me see what’s happening on your computer just as if I were there in person. Don’t worry, I can only see what is currently showing on your desktop. Feel free to close any files you don’t want me to view.
- If you’ll give me keyboard and mouse control, I can find and fix the problem faster. You’ll be able to see everything I’m doing, and you can take back control at any time by simply jiggling your mouse or hitting a key on your keyboard.
- The entire support session is encrypted end-to-end, so no outsiders can intercept the connection or get any information about you in any way.
Happy Halloween!
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