GoToAssist Express was just updated to a new version! New features that were just added to the product are:
Chat - This will enable you to chat with your customer instead of communicating solely by phone
Remote Diagnostics - This enables you to remotely gather diagnostic information from your customer’s computer
File Transfer - Had multiple improvements to the user interface for increased usability
Reboot/Reconnect - Allows you to reboot your customer’s computer and have the session automatically reconnect after restart
Control-Alt-Delete - Allows you to send control-alt-delete to your customer’s computer during the session
Unattended Support - Allows you enable your customer’s computer for unattended support, which will allow you to connect back to that machine without the customer needing to be present
More features are coming soon and will posted on the blog, so keep checking back!
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