I’m proud to say that I made 6 people very happy last week when I emailed to inform them about winning an iPhone. I rarely get such a positive response rate on my emails! Here are the winners and some info about them.
Guillermo Ortiz works as an IT Manager for a law firm in LA, California.
Our company serves anyone that needs legal advice and/or legal representation.
Here is how he uses GoToAssist Express:
Since we have several remote locations, I’ve been using the product to troubleshoot and maintain workstations. I’ve also used it for personal use, as an aid for Mac support.
His favorite G2A Express feature / functionality: Ease of connectivity and general use. Many times, the user requesting help is not very computer savvy and it sometimes takes longer to make a connection than to actually fixed their pc. But I’ve found sending a URL as an email and having the remote user click a few times is not hard at all.
Aaron L. VanBuren manages a family owned contract packaging company in Carrollton, Texas.
Here is how he uses GoToAssist Express:
I wear many hats, manager, IT tech, maintenance and whatever else pops up. The idea to be as cost effective as possible, a trait any small businessman would appreciate. I’ve found myself supporting 20 computers and 2 servers. Being in three different buildings, even with a VPN the remote management took an extraordinary amount of time. Citrix cut that below a quarter of the time I was spending doing the same things.
His favorite G2A Express feature / functionality:
I would have to say it would be the result of the software rather than any features or functions. It allows me to fix things faster than I could over a VPN, show people what they did and even maybe how to fix it on their own the next time around. Not to mention the miles saved on the old car along with the gas prices these days.
David Roller, owns a Computer Repair Business in Long Beach, California
David Roller and daughter (who will get to play with the phone 
Here is how he uses GoToAssist Express:
He services Home and Small Business’ Clients and uses GoToAssist Express to help with client issues ie email network printers, etc.
His favorite G2A Express feature / functionality:
Its speed in bring the client screen to yours.
Cindy Sandau works for a computer consulting firm in Missoula, Montana.
Here is how she uses GoToAssist Express:
We specialize in software and network support and serve clients who are small to mid-size companies. We sell and support several accounting packages including Microsoft Business Solutions products. I’ve been getting a lot of use out of the beta lately as I helped clients through year-end tasks.
Her favorite G2A Express feature / functionality:
I like how easy and quick it is for me to get connected to a client.
Daniel Miller is the IT Director for a family owned group of companies in Central Florida that supply sand and construction materials in Florida and Georgia.
Here is how he uses GoToAssist Express:
We have a two person IT staff with just under 100 computer users in 7 different locations. All of our users that we support are internal to our company. Like most companies they range in experience from power users to the “Technology Challenged”.
His favorite G2A Express feature / functionality:
GoToAssist Express has made it much easier to connect to user’s desktops without going through a lot of steps to get connected.
Paul Mansfield owns his own IT Consulting business in Corrales, New Mexico.
He works with the legal industry worldwide and with small business customers.
Here is how he uses GoToAssist Express:
I use GoToAssist Express (and GotoMeeting) whenever possible to avoid getting in a car and driving to a client site (or working on projects at a client site in another part of the country). I am amazed by how much remote technology has made me more mobile (last week I helped a client who was parked in his car by the side of the road, calling me on his cell. I remoted in to the laptop in his car which was using a broadband wireless card. I was also having coffee at Starbucks at the time.)
His favorite G2A Express feature / functionality:
My favorite feature is the unattended support capability, if the client allows it. And the ability to reboot the remote PC and retain the connection session! Great product!
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