Obviously, your job as a beta tester is to try out all the buttons. Recently, we changed the User Interface, so things have moved around a bit. We hope you’ve already found these functions but we thought we’d bring some of the cool ones under the Tools button to your attention, just to make sure you don’t miss them.
First, there’s Send Ctrl-Alt-Delete. This used to have its own button, but we think it fits better under the Tools button. Funny how your customer has to hold down three keys at once, but you only have to click a button and select an option, huh? Much easier to do it yourself than to try to tell your customer to do it, especially if they don’t know that “Ctrl” is pronounced, “Control.”
Remember the Restart button? Gone. Now, there’s Reboot and Reboot in Safe Mode in the Tools menu. They both restart your customer’s computer and allow you to get back into the same GoToAssist Express session, but Safe Mode lets you restart in a diagnostic mode that disables unnecessary functions, so you can isolate what’s causing your customer’s problem.
Next we have Setup Unattended Support, which I have on good authority may be moving out of the Tools menu in a later update, so don’t get too comfy with it here. Select this to set up a link allowing you to provide support when your customer is away from their computer. Setting up Unattended Support requires your customer’s permission, though, so don’t think you can be sneaky about it or anything.
Finally, there’s Upgrade to Run as a Service, which may be grayed out for you because GoToAssist Express runs as a service by default to enable you to do things like Send Ctrl-Alt-Delete. This option is there in case the initial request to run as a service fails due to insufficient permissions.
By the way, Remote Diagnostics used to be under the Tools button, but now it has its own button. Send Ctrl-Alt-Delete and Reboot are totally jealous.
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