GoToAssist Express Beta

We just conducted our first product training and had lots of questions and feedback from beta users - thank you all for attending. I wanted to address one question in particular as it is an important one.

GoToAssist Express is web-based. This means you can log in from any internet connected computer. You don’t have to be at your office computer to use it, you can be anywhere - your house, on vacation, at a client office, a wired coffee shop. We even had one tester tell us he helped a client from his wireless card on the side of the highway — that really is anywhere.

This is how you can log in from anywhere:

1. As I said, you need a computer and an internet connection.
2. Sign into your account at www.gotoassistexpress.com (or http://express.gotoassist.com)
3. Click the “download & start” button.
4. GoToAssist Express will download to the local computer and start a support session.
5. Then you can tell your customer the support key (they will enter it into www.fastsupport.com) or email it or chat.
6. Once you are finished, you can leave the icon in the service tray, exit temporarily by right-clicking the icon, or uninstall it through your Control Panel.

Please do contact our tech support if you have questions or are having trouble with this feature. Tech support can be reached toll free at (888) 621-0538 or direct at +1 (805) 690-5744. You can also email them at betafeedback@citrixonline.com or just add a post to the forum.

If you would like to comment on this post, please log in to the Beta Forum at forums.gotoassist.com.