Many of you participated in the GoToAssist Express Beta User Survey — thank you for taking the time to answer our questions. Chris Ashby of DWD Technology Group in Toledo, Ohio won the iPod Touch.
DWD Technology Group LLC is a technology reselling / support company specializing in Accounting Software / CRM Software and network services. They serve the small to medium sized business market. Chris has used GoToAssist Express to provide support for ACT both in the USA and Europe. (I do love hearing about our customers using the product to remote to other countries ;-
Favorite Features / Functionality:
(1) Simplicity to start a support session
(2) The ease with which you can switch from one support session to another (i.e. when you are working on both a server and workstation)
Here is what Chris had to say about our product: “GoToAssist Express is an exceptionally well engineered product centered around the needs of the support representative. The product is so simple to use, I was able to provide support within minutes of downloading the application.”
Enjoy your iPod Touch Chris!!
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