Archive for July, 2008

Webinar 2: Camcorder Winner

July 25, 2008

The winner of yesterday’s drawing for a DXG-567 Pocket Camcorder is:

Andrew Duncan of Databuzz, Australia.

 

 

 

Andrew has been a beta tester since January 2008. Here is what he has to say about GoToAssist Express:

Databuzz develops database software applications. We use GoToAssist for remote troubleshooting, installing our software and performing customisations/upgrades for clients in the same city (saves on travel time) and other states and countries. I also use it to help my Mum when she’s having computer troubles :-)

 I love that GoToAssist Express supports Mac and Windows client computers and the fact that you can be anywhere with Internet access and be able to start a session. We work with both Macintosh and Windows users and to offer them the same level of remote support is important to us and our customers.

Congrats Andrew! Thank you for participating in the GoToAssist Express Beta!

If you would like to comment on this post, please log in to your account on the beta website and click the link for the forum to login to the Beta Forum.

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Webinar 1: Camcorder Winner

July 16, 2008

The winner of yesterday’s drawing for a DXG-567 Pocket Camcorder is:

Scott Zeiger of SJ Services, Cleveland Ohio.


 

 

Here is what Scott ahs to say about GoToAssist Express:

I have been a beta tester for I think about 3 months. I am a one man shop providing computer repairs, upgrades and networking. I provide onsite service for individuals and businesses. I save enough on gas to easily justify the cost of your product. I have tried other products but you guys are the winners.

My biggest client has 9 offices spread out across the Cleveland, Ohio area and it has allowed me to support their 100 employees without having to charge a trip charge. They are happy and I don’t lose productivity time being on the road.

I think it is great to be able to be at my computer and help multiple people at one, which equates out to being able to charge my normal rate but making more per hour.

Favorite thing: Ease. It is fairly simple for my customers to get to a point where I can take over. I support people from the young to a favorite customer of mine who is 95.

Congrats Scott! And thanks for your contribution to GoToAssist Express Beta!

If you would like to comment on this post, please log in to your account on the beta website and click the link for the forum to login to the Beta Forum.

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Catching Up

July 15, 2008

I’m back from vacation today and catching up on all the email and forum posts and questions about the pricing announcement. We’re really excited to be able to provide a product of this caliber to you all for such an affordable price.

Reminder, I’m hosting three webinars over the next three weeks. I’ll review the pricing and beta discount in more detail and will talk about our launch process. If you have questions or you’d like to learn more about the product, our launch process or pricing, please do sign up for one of these webinars.

Tuesday, July 15 at 11 AM PDT
Click here to register

Wednesday, July 23 at 4 PM PDT
Click here to register

Thursday, July 31 at 9 AM PDT
Click here to register

If you would like to comment on this post, please log in to your account on the beta website and click the link for the forum to login to the Beta Forum.

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GoToAssist Express Pricing Info

July 9, 2008

Today we are announcing pricing and packaging for GoToAssist Express. You should receive an email from us directly but I’m posting the info here as well.

Monthly Plan: $69 per month
Annual Plan: $660 per year (Saves 20% off the Monthly Plan!)
Day Pass: $9.95 per 24-hour period

Plus, there will be a 30-day free trial for new customers.

As a special thank you, beta testers such as you will be eligible for a 30 percent discount. Instructions for how to receive your discount will be sent to you closer to our 1.0 release.

All plans include:

–Unlimited product usage
–One-click session entry and remote diagnostics
–Live chat and file transfer
–Session reporting (tracks billable hours)
–24/7 support and unlimited product upgrades

Monthly and Annual Plans include the ability to set up Unattended Support on an unlimited number of client computers. Day Passes do not include Unattended Support capability.

We expect to release GoToAssist Express later this year and we will send you another email notifying you of the final launch date. That email will include information on how to you can try and buy GoToAssist Express 1.0 and receive your discount.

If you would like to comment on this post, please log in to your account on the Beta Web site and click the link for the forum to login to the Beta Forum.

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Pricing & Product Training Webinar Schedule

July 9, 2008

To learn more about GoToAssist Express pricing and features, register to attend one of the following Webinars:

Tuesday, July 15 at 11 AM PDT
Click here to register

Wednesday, July 23 at 4 PM PDT
Click here to register

Thursday, July 31 at 9 AM PDT
Click here to register

    During each of these Webinars, we will hold a drawing for a pocket camcorder, here are the details:

5.0 Megapixel Video Pocket Camcorder Value: $175
DXG-567V HD
1280 x 720 Video Pocket Camcorder
Flip USB Connector

If you would like to comment on this post, please log in to your account on the beta website and click the link for the forum to login to the Beta Forum.

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Exciting News! See Video

July 8, 2008

Hello,

My name is Kathy Chill, Sr. Director of Business Development and Product Marketing at Citrix Online.  Brenda and Nat are on vacation this week, so I am stepping in to make this post for them.  I have enclosed a video from Brenda and Nat regarding a pending announcement about GoToAssist Express pricing.  We are very excited to have you as part of our community and are pleased to provide you with this information. 

Kathy

If you would like to comment on this post, please log in to your account on the beta website and click the link for the forum to login to the Beta Forum.

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New Website!

July 3, 2008

We are the happy owners of a new GoToAssist Express Beta Website. Next time you visit, you’ll notice there is more info about GoToAssist Express and a lovely new interface. One of my favorite parts is video testimonials down in the bottom right corner of the page. Enjoy!

If you would like to comment on this post, please log in to your account on the beta website and click the link for the forum to login to the Beta Forum.

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