Acquiring new clients is only half the battle for businesses – holding on to them and growing them counts, too. Check out this partial list of 10 tips for improving your client relationship from the TechRepublic blog.
· Have a clear contract with your client. The better the client understands your role, the better they’ll feel about the relationship.
· Be willing to say no. In many cases, clients ask you to do things beyond your capabilities or interests. When these new requests are outside the contract agreement, don’t be afraid to say, “I’m just not qualified to perform this service.”
· Be willing to say yes. After weighing the opportunity the client offers you, say yes to the jobs that are within your capability but will require you to work a little harder than usual. The more work you do on the client’s behalf, the more valuable you become.
· Be a problem solver. Sometimes your activities allow you to see things that can be helpful to the client. Weigh these opportunities, and when appropriate, help (or offer to help) the client solve the problem – even if they didn’t know the problem existed.
· Stay focused. When you deliver what you promised, on time, you build your credibility and enhance your relationships.
Yep, that’s just 5 out of 10. Check out the complete list at Tech Republic.
If you would like to comment on this post, please log in to the Beta Forum at forums.gotoassist.com.
