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This is my first time posting on this blog so let me quickly tell you about me. In short, I’m the general manager of Citrix Online — the guy who challenged our team to make our beta as big as possible — only to learn that meant, give it away for a year! |
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It’s been exciting to watch this beta community grow as we’ve developed our newest product, GoToAssist Express. And now that the beta is ending, I thought I’d share some personal thoughts with you all. This product is focused on serving individuals and small businesses and we’ve heard your stories. Whether you are saving a 200 mile round trip to set-up your parents computers, growing your business by reaching out to more clients in different geographic areas, or simply supporting the clients you have more quickly so you can get home for dinner, we’ve heard you loud and clear: GoToAssist Express has helped you become more productive, save time, and be more successful in your lives and in your careers.
Our goal with GoToAssist Express was to do something different. Before GoToAssist Express, we would wait until we were confident and ready (read: almost finished 
for customer use. With GoToAssist Express, we decided to start much earlier; reaching out to the larger technology community – you – and you answered our call in a huge way! We received an incredible amount of feedback that did more than simply identify bugs rather, you helped us refine our product strategy and deliver a product with features & functionality tailored to meet your specific needs.
Thanks to you, we have developed a new type of remote support product, unlike any other product on the market today. We hope you share our pride and your business will benefit from the capabilities we will launch with our v1.0 release.
- GoToAssist Express is the only product to offer unlimited integrated unattended support.
- Our Day Pass is the direct result of feedback from the beta community because not everyone is in a support role every day.
- Our simple and streamlined user interface is very popular but it serves a greater purpose – it is built to be very fast and very easy to use for both the savvy and non-savvy, so you can quickly get your clients into session and quickly solve their problem.
Our partnership with you, our beta community will be the first of many and we plan to continue seeking your feedback after we release v1.0.
The beta is planned to end next week. My hope is you will continue your partnership with us and become a GoToAssist Express customer right away. If that is not a choice you can make right now, then please consider joining us again in the future when the time is right for you. Whatever path you choose, I sincerely thank you for participating in the GoToAssist Express Beta.
If you would like to comment on this post, please log in to your account on the beta Web site and click the link for the forum to log in to the Beta Forum.
