Remote Support by GoToAssist

One feature I haven’t written about previously is Multiple Monitor Support. I don’t personally have multiple monitors (instead I have one monitor that seems to be the size of two) but a colleague keeps telling me how upgrading to two monitors was a “life changing event” for her.

Maybe your clients have introduced this life changing technology in their offices and you now need to support them. Good news — both GoToAssist Express and GoToAssist Corporate support Multiple Monitors – in a very similar way. For the purposes of this post, I’ll focus on GoToAssist Express.

All Citrix Online products are built for simplicity so this will be a simple explanation.

• When you first start screen sharing, you will be notified that a customer has multiple monitors.
  You can navigate among the monitors by arrows located on each side of the Viewer window.
• If you and your customers both have 2 monitors, you can view both customers monitors on your 2 monitors.
• The Monitor Layout window allows you to see the entire desktop and you can select a section of the desktop to work on.

If you’d like to learn more about this feature, you can visit page 13 of the GoToAssist Express User Guide or attend one of our live product trainings.

Tags: express, multiple monitors, training

This entry was posted on March 18, 2009 at 9:28 pm and is filed under Product Info - Express, Training & Guides. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.