Hey GoToAssist Express Users!
So, I’m sure by now you have figured out that at Citrix Online we take an iterative approach to developing our products. What this means is that when we release a particular feature, over the course of the next few releases, we will continue to improve/enhance it using your feedback. It is a great way for you to help shape the product that you use everyday.
So, my question to you now is: If you could ask for just one feature/enhancement, what would it be?
I look forward to seeing your replies in the forums!
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March 24, 2009 at 5:21 pm |
Allow installation by our customers who are running in Terminal Server sessions! This has bitten us many dozens of times. For a fair number of these, we had no way to support the customer since they could not get to the console of the server. Thanks.
March 25, 2009 at 8:59 am |
Chat support for Macs. I use a Vista machine to support Windows and Mac customers but cannot chat with the Mac customers. I have them open a TextEdit or Word window, but this is very clunky.
March 25, 2009 at 9:53 pm |
Please make the installation on the client smoother, smaller, and more seamless… I can’t tell you how many times I’ve had to have the customer click “manually download software” after the “auto-installer” just fails and 5 mins of sitting there waiting for a connection to happen.
On a different note, i’ve never once had a problem with gotomeeting… if you can merge that installer somehow, that would be perfect…
March 26, 2009 at 6:54 am |
I know you have the “Unattended Support Computers” and I set one up, but have neer been able to get it to work the way I think it should.
I believe I should be able to connec to this computer any time I want right> Just by selecting the “connect” button, but that button is never active… it is always greyed out. So, I would like an easy way to leave a computer in a state that I can quickly connect to it at my leasure.
Thank you,
John Elia
June 15, 2009 at 3:09 am |
Hey John! That probably means one of three things (from my experiences):
1. The customer has their machine off or disconnected from the internet, or
2. Their virus scanning program ID’d g2a.exe as a problem (in which case they deleted it (and you must reinstall)
3. Somehow they have turned off the Go To Assist.
I usually have them go to programs, Citrix, Go to ASsist Customer, and restart the program. That fixes half of the problems. The other half I just have to set up again from scratch.
March 26, 2009 at 1:47 pm |
Well, I’d really really like to see a Linux version of GTAE Customer, but since you only want one feature, I say….
Onsite Unattended Support installations! Would be really nice to have an installer I can quickly install myself while I am visiting my client. I do both on-demand support and onsite support, so having an installer on a flash drive would be very handy.
Thanks!
March 27, 2009 at 6:26 pm |
I would like to see a way to create folders in the Unattended Support section so I can more easily organize the nodes listed.
March 27, 2009 at 11:46 pm |
1. Allow expert to set session time out interval.
2. Do not lock computer upon session disconnect.
3. List both inattended and attendant required computers; click to initiate or request connection
4. Share customer/computer list between licenses
March 28, 2009 at 7:43 pm |
Onsite unattended support installs!
July 30, 2010 at 6:23 am |
http:\\www.fastsupport.com\unattended
March 29, 2009 at 5:30 am |
Be able to kick someone out of a Unattended sesstion. I keep haveing Unattended pcs freze or reboot then it keeps saying it is in session.
March 29, 2009 at 2:48 pm |
I’d like the ‘Manual Download’ to have a Macintosh option. Downloading an ‘.exe’ installer on the Mac won’t do me or my clients much good.
April 3, 2009 at 11:18 am |
Support for mobile devices: Windows Mobile, iPhone, Android, Palm WebOS, etc.
It would be great to see these customer’s phone screens. I realize some ToS from phone manufactures makes this difficult.
April 7, 2009 at 12:27 pm |
Full support for Mac clients. Chat and File transfer.
April 9, 2009 at 9:05 am |
I would like to see the ability to end a session with an unattended support computer WITHOUT causing the remote system to become locked. Please.
April 10, 2009 at 12:10 pm |
Ability to install unattended mode clients while physically on the computer.
Nothing is more of a PITA than having to start a session on a PC just to remote into itself to complete the unattended support link.
July 30, 2010 at 6:24 am |
http://www.fastsupport.com/unattended
April 15, 2009 at 12:09 am |
VOIP support
The only thing i miss now in your products is the ablility to have a audio converstation over the internet like skype.
I know Citrix Systems sells a communication appliance. Maybe a idea tot place that in your own datacenters so you can offer it to your customers.
Regards,
Piet van Dongen
April 15, 2009 at 11:12 am |
Full Mac client support (multi-monitor support, file xfer, unattended support, etc). Ideally Mac-to-Mac support, but PC-to-Mac support in the interim would be fine too.
April 20, 2009 at 1:35 pm |
I would like to be able to put Unattended Support Computers in groups. Hard to manage a larger number of machines. I would like to make drop down list by locations.
Also would be nice to get alerts from Unattended Support Computers.
April 20, 2009 at 11:47 pm |
Option within the client’s setting to
NOT lock computer upon session disconnect.
April 30, 2009 at 9:48 pm |
I would like the ability to blank the host screen. Many times the client will leave their desk when you are in session to go to lunch or leave for the day. This leaves anyone else in the office the ability to watch what we are doing. Very bad as we often help our clients with accounting packages! Thank you.
May 10, 2009 at 10:50 pm |
Let me set that only one of two screens of my PC is shown to the customer and set which on them has to be shown.
May 27, 2009 at 5:51 am |
Optionally lock the client system on disconnect rather than always locking the system. Many times it is necessary to leave the client system running the applications that were up when the session was started!
June 15, 2009 at 3:20 am |
I would really like three things
:
1. Ability to print remotely (like GoToMyPC)
2. Ability to blank out the host screen. As Robert H said, I do not have a clue who might be watching me. That can be VERY bad when I am working on payroll.
3. A way to set up unattended support from the computer that I want to access. Often, I will be at a client’s office and need to set their computer up so that I can log in after hours. I know this one would be hard but I can always wish!
October 30, 2009 at 6:42 am |
I would like to be able to print remotely and blank the scren – this seems simple enough request.
I do setup remote sessions from the cpu I would like to use after hours – simply log on and request remote support from yourself – then stop sharing the screen – or you get a vide feedback sort of – no errors yet – just wierd to look at… but this is the only way I will do it – so I know it ise setup properly.
June 24, 2009 at 6:01 am |
Anita G. nailed it. Those 3 items would be greatly appreciated. Oh, one more thing… less attention to Mac’s lol
August 24, 2009 at 11:12 am |
Urgently need to develop App for IPhone to allow GotoAssist to be used from phone to control PC. First one to make this work will get a lot of business (at least mine). GotoMyPC has version, but requires extensive setup on the end user side.
September 1, 2009 at 6:01 am |
It looks like LogMeIn now has an iPhone client. Go To Assist should be soon – I hope…
September 23, 2009 at 3:09 pm |
I agree that the iPhone support would bring alot of new business. Personally I would like to see support for Windows Mobile. Since it already has great remote desktop support, more WM users might be ready for immediate use of GTAE. Just my 2 cts.
October 3, 2009 at 9:33 am |
GOTOASSIST IPHONE App is a must the sooner the better.
October 30, 2009 at 6:36 am |
1) The ability to blank the screen
(I say this first because it is my concern as above – and I would think that would be fairy easy to do)
2) print remotely (I thought we could but have not tried)
3) voice over ip
4) cell phone connection
December 29, 2009 at 7:00 am |
Android App PLEASE
January 11, 2010 at 12:37 pm |
iPhone or Android App. Most of what I need bonding for on a phone is the ability to do remote support. A mobile app would be great although probably be difficult to deliver. This is a wish list however.
January 28, 2010 at 7:42 am |
I need the audio from the remote computer… I actually run a TV station control computer remotely and having no audio is killing me. I see that LogMeIn just added that feature so it is not impossible.
Also the ability to kill an unattended session would be great. I too have been knocked off for one reason or another and the only way to fix it is to track someone down at the remote site and have them hard reboot the computer… which when I am working late at night is not really possible.
January 29, 2010 at 8:40 am |
Nat- This blog was published almost a year ago and there is no feedback from you on the status of any of these suggestions. I love GoToAssist Express but not having remote printing is a huge missing piece of the puzzle!
February 2, 2010 at 2:28 pm |
The feature requests are all being tracked in the GoToAssist Express forum. You can access the forum by logging into GoToAssist Express web site, then click on the “forum” link on the left. Once in the forum (it should pass your credentials), click on the red “feedback” tab on the left. Then you can vote on all the feature requess and see the status.
February 9, 2010 at 10:27 am |
A Linux port would be great. If you have a version for Mac then a Linux version shouldn’t be too far behind. Boo for Windows.
February 11, 2010 at 12:22 am |
Linux support on the client and workstation.
March 9, 2010 at 7:48 pm |
Ability to put unattended support computers into groups.
March 24, 2010 at 4:54 pm |
An iPhone app that allows support for impromptu and unattended support would be great!
Also, as others mentioned, providing a simpler connection mechanic for clients. At the moment I encourage all my users to use Firefox instead of IE, but the default behavior in FF is to save the file, rather than run it. And this typically leads to more confusion than is necessary.
March 31, 2010 at 6:00 am |
Also iPhone support would be great.
April 9, 2010 at 5:13 pm |
Awesome work. I always find very unique posts here on your Blog.
April 13, 2010 at 1:45 am |
We support all forms of clients, Windows, Mac, Linux etc. Many of the linux users are clued up enough that we can talk through many issues, but it is getting more common for new users to have Linux too, etc on Netbooks, and possibly tablets.
I also have both Linux and Windows destops at work, and I actually have to VNC back to my windows desktop to do a remote session in some cases.
(note we are often supporting sites with Mac desktops, and Linux servers.)
May 16, 2010 at 5:00 am |
ipad…ipad…ipad app
May 17, 2010 at 4:49 pm |
Now that iPad is here, GoToAssist has got some catching up to do! I’m very keen to see it working for this, iPhone (of course), Android and other big nix
May 24, 2010 at 4:31 pm |
I would love to see an iPhone app. I’ve been a GTAE customer for almost two years (since the Beta started) and could not think of a tool I would use more.
Similarly, if there was an iPad app I would buy an iPad with 3G today! I would gladly pay up to $100 for such an app!
May 26, 2010 at 9:49 am |
For all of you who have requested the ability to setup unattended support while on-site (e.g. at the target machine) Below are simple steps to accomplish this very easily. Also note line at bottom to blog which includes a short video about the process as well.
Follow these simple steps:
* Go to following URL: https://www.fastsupport.com/unattended
* Click on “Set Up Unattended Support”
* You will be prompted to login to your GoToAssist account
– Enter your GoToAssist username and password
* You will be prompted to enter your system username and password
– (e.g. Domain Admin, Local Admin, Local User Account with
install rights, etc.)
* You will be prompted to enter the following information
– Computer nickname (e.g. Bob’s Office Computer)
– Access Code (Unique to this machine)
That’s It. Your Computer will now show up in your Unattended Machines list!
http://blog.gotoassist.com/2010/05/26/setup-an-unattended-session-on-fastsupport-com-in-under-2-minutes/
May 26, 2010 at 11:24 am |
I always get stuck with a machine that is stuck “In-Session” (happens when configuring routers on the remote machine) would like the ability to kill that session and start over instead of waiting for it to become available again…which takes FOR EV ER!
June 29, 2010 at 2:10 pm |
Hey Kyle, thanks for sharing. i sent this to our customer care deptment, let me know if you are still having this problem.
June 3, 2010 at 9:50 am |
iPhone app! I always have my iPhone available even when I don’t have access to another computer, and even if a had a computer available, I may not have wifi available. My phone almost always has a data connection.
I also think the app should be FREE for those with an account. If I can log-in to my account from any computer for free, and support someone, why would I want to pay to have the app on my phone? My phone is just another computer.
Thanks for listening.
June 29, 2010 at 2:08 pm |
Hey Nick, thanks the great comment. Cheers.
June 5, 2010 at 11:23 am |
Ipad App PLEASE! Please don’t make me switch to Log Me In.
June 29, 2010 at 2:06 pm |
Tom, we hear you, thanks for sharing your wish list!
June 7, 2010 at 5:03 am |
We need an android app asap. Think about how many people have android phones just in the last quarter they have sold more phones then iphone and also windows mobile in fact they are the 2nd largest phone operating system currently. The fact is if you make an app for android for all the people that pay for unlimited support and that currently have android phones it would help us out alot I know I would be willing to pay a little extra for an android app. So please make an android app. One another nice improvment would come in the way of categories I have several compaines I do IT work for and It would be nice to have a way to add groups thank you.
June 29, 2010 at 2:05 pm |
Great comment, thanks for sharing!
June 9, 2010 at 7:10 pm |
Let’s get those Iphone and Ipad apps programmed! Webex and LogMeIn are available on Apple’s App Store.
June 29, 2010 at 2:04 pm |
Joey – thanks for sharing, we hear ya!
June 24, 2010 at 2:07 am |
unattended support:
1) already suggested – ability to group them
2) already suggested – ability to push the install with credentials to computers via a configured msi for whole networks
3) not sure if yet suggested – ability to transfer sets of unattended computers between gotoassist accounts – we have many on one account but have others accounts and could do with accessing them from the others.
June 29, 2010 at 2:00 pm |
thanks for your input!!
June 24, 2010 at 10:06 am |
another one adding an ipad app to the wishlist.
June 29, 2010 at 2:00 pm |
thanks brad, we hear you on that one.
July 9, 2010 at 7:48 pm |
The early beta version of GoToAssist showed when a client’s computer was in use and a different color when it was idle. I miss that feature.
July 12, 2010 at 2:51 pm |
Thanks Don. Happy Monday!
July 13, 2010 at 1:13 pm |
GoToAssist makes my support life a breeze. And I work with Unattended sessions all day. So Bravo for a great product.
But sorry to tell you that the IPad is the greatest weapon I have ever seen for providing quick 24\7 support for my clients. (3G means I am NEVER not available for creating revenue!!!!)
Currently I am forced to use an RDP app (Itap RDP..wicked cool) to access a machine on the network that has my GoToAssist tools. I admit it works very well. But a native GoToAssist Ipad app would be slick!
And you already let teamviewer beat you to the punch. Their Ipad version released today.
July 16, 2010 at 8:48 am |
Thanks, Bruce, so much for the lovely feedback. We are hearing the request for and IPad App quite a bit so stay tuned!
July 16, 2010 at 8:15 am |
Request for a temporarily /Installation password (not my main password) for unattended support while on-site (e.g. at the target machine). I guess im just being paranoid, but here is why…. while at a client offices I encounter a lot of malware infected computers and have to install unattended support at that computer. This malware could have trojans or key-loggers and i would just like to know that my main password is secure.
July 16, 2010 at 8:46 am |
Thanks for sharing, we’ll reseach this one. Happy Friday.
July 16, 2010 at 8:18 am |
oh yeah and App for iPad…. Pretty please with sugar on top (hope that pushes you guys along)
July 16, 2010 at 8:46 am |
Well, as long as you add sugar…
July 18, 2010 at 11:59 pm |
I have read the comments so far but no real answerback – on the IPHONE App. I would love to ahve the ability to remote control from and IPHONE and control and Iphone. Many of our clients are starting to use Iphone over blackberry so phone control wpould be great.
Agree with comments that it should be free app if you currently have a login to GTA for a PC.
July 19, 2010 at 12:49 pm |
Richard, thanks again for checking on this. Have you looked at our user forum and voted for the iPhone/iPad app? If not, I encourage you to login to your account on the GoToAssist web site, go to the forum, and click the red “feedback” tab. You can vote there, seeing everyone’s votes helps us guage importance of feaures. (And lots of people voted for this so it is important.)
Thanks again!
Brenda
July 19, 2010 at 12:01 am |
Ability to have screen recording playback in a dual screen or ability to zoom in oin a screen. When playing back my recordings anyone with a dual screen I see 2 screens played back on one screen. Hence the resolution is bad to playback on I cannot see anything clearly other than 2 screens squished up on one screen..
July 19, 2010 at 12:45 pm |
Hi Richard, thanks for the input. Are you using GoToAssist Corporate?
July 30, 2010 at 6:26 am |
My kingdom for a gotoassist ipad app…
August 20, 2010 at 12:22 pm |
Iphone and Blackberry support a definate
August 24, 2010 at 8:44 pm |
We hear ya, thanks for writing!
August 24, 2010 at 10:03 pm |
See:
GoToAssist Express Forums
Tips and Tricks
Want remote mobile phone desktop support? Now?
August 31, 2010 at 5:40 am |
Thanks for writing Felton!
August 31, 2010 at 5:39 am |
Hi there. I forwarded your request to our support department. They contacted me and said they are helping you. Thanks for writing.
September 4, 2010 at 3:06 am |
Hey all! I’m appreciative of the valuable post. May reference your blog post in mine? Thanks!
September 7, 2010 at 9:13 pm |
2 Most important features that are desperately needed so that I can cancel my logmein rescue account:
1. Android and iphone App (I agree with Think Tech taht Android is the way to go and is picking up market share siginificantly faster then iOS at this point)
2. Ability to remotely support smarthphones including blackberry, android and iphone. I’ve been able to do this with rescue for YEARS… what is taking so long on this?
September 8, 2010 at 8:36 am |
Thanks for reaching out Joseph. I sent your request to our product team. We all agree mobile device support is important
September 11, 2010 at 5:13 pm |
An iPad version of gotoassist would complete my portfolio of support tools. With this missing piece I could run my entire business from my iPad. I’m a gta customer now but logmein figures this out first I’m going to make the jump.
Thanks
October 22, 2010 at 10:34 am |
Thanks for sharing.
September 15, 2010 at 7:55 am |
iPad……iPad …….iPad ……iPad……
Lol..
That is all.
T.
October 22, 2010 at 10:33 am |
Indeed, thanks for writing
September 15, 2010 at 8:57 am |
very surprised by the lack of a Android client and now even more so after seeing that people have been here requesting it for a year and you STILL don’t have it. This will diffidently be a major setback for this product when it comes to the purchasing decision.
October 22, 2010 at 10:31 am |
Thanks for sharing your opinion, we are working on it!!
September 16, 2010 at 2:14 pm |
Several things:
1. Ability to kick a session/restart a session. When you get booted out of a session sometimes it is stuck at in-session.
2. Linux, Iphone, and Android support. Let me quote Citrix’s slogan… Any device, anywhere….
3. Unattended install that can be done via a link without the need for the client to put the gotoassist username and password. That way I can email it out to someone and have a session ready to go when I get to it.
4. Better client install. Way too many times the install will not launch for the user. A simple embedded/wrapped exe would be preferred. Quite a few others do this… why cant citrix?
5. Remote printer support would be nice. Amazingly I sometimes have to print something from someones machine.
6. Ability to change color schemes more quickly. Sometimes I need to downgrade the color scheme to 256… I normalize the screen, go to tools, then preferences… 4-5 steps. This could be a single step deal.
7. A nice api, or customized url to allow people to start a session without a key or a specific url being generated. Sometimes you just want them to go to blah.com and click the darn button.
Citrix has a great product going for them. It just needs a bit more polish.
October 22, 2010 at 10:30 am |
Wow, great suggestions, thanks!
September 19, 2010 at 6:37 am |
Assuming that the GTA team is working on mobile apps for Android and IOS (note the preferred order), could someone illuminate us regarding a potential timeline? Thank you!
October 22, 2010 at 10:29 am |
We know this is important and are indeed working on this. Unfortunately we don’t have a timeframe due to the nature of software development. Thanks for asking, we’ll keep you posted.
October 14, 2010 at 4:49 pm |
Being able to support a smartphone would be great, but more important to me is using a smartphone to support PC clients. We use blackberry but I’m sure other platforms are needed too. I can’t carry a laptop everywhere, but my phone is always with me. Customers call when they need help… often when a computer isn’t at hand.
October 22, 2010 at 10:26 am |
Thanks for writing, we totally understand and think this in important functionality to build too!
October 22, 2010 at 8:14 am |
ANDROID/IPAD APP please!
October 22, 2010 at 10:24 am |
Thanks! We hear ya!
October 22, 2010 at 10:35 am |
We are working on this and hope to deliver something early next year!!
November 1, 2010 at 11:40 am |
My ‘workaround’ for using GTA via an iPad goes something like this:
I have a server at work that I dedicate this type of access with – that has terminal server setup on it. Just a plain old Windows 2003 Std server with terminal services on it.
Load up the VPN connection on the iPad P2TP to our Sonicwall – but most are supported) to secure things properly – first and foremost.
Use iTap RDP to connect to the Win 2003 Server and connect to any workstations/laptops that are on the LAN via RDP within that RDP. Works just fine.
To give me a full blown Windows 7 experience – I leave my DELL Latitude Z600 running at work (or home) – connect to it… and then if needed – use the GTA session connection from there – or the Unattended Sessions for other preset remote support.
Either way… remote support becomes very easy to do with or without GTA.
I have done this from the side of the road yacking on my blackberry with a user, fired up a 3G connection on the iPad, VPN loaded/connected while running a GTA session of my laptop at work – which again… gives me access to anything/anyone I need to. Not lightning fast – but very acceptable speeds if I have a good 3G connection.
With good Wi-Fi – it all works beautifully and that much faster. I can typically retrieve files directly through GTA and then drag them over to the iPad with FileBrowser configured app… an extra step – but really?… not that big an issue.
I use the iPad for about 95% of my remote work as a network admin. I am NOT a Mac/Apple fan or convert… this is a device that just WORKS and works well with a little thought and improvisation – and the battery life is incredible.
Finally… I LOVE GTA !!… great product and great value for what you get. While I wish they had an app to do it straight up on the iPad – there has been nothing to stop me from doing business as usual in this configuration.
Then again – you have a bunch of Windows based tablets making appearances – so maybe that will be the platform of choice for those that want to work and support in remote fashion – yes?
December 10, 2010 at 5:50 am |
Need to support Android OS users! This is essential going forward.
December 15, 2010 at 2:59 pm |
yes, we hear ya!
December 14, 2010 at 12:33 pm |
iPhone and ipad version of gotoassist
December 15, 2010 at 2:59 pm |
Totally!
December 15, 2010 at 12:46 pm |
I would like a way to organize customers with multiple computers into groups or folders.
December 15, 2010 at 2:58 pm |
Thanks for writing us!
December 16, 2010 at 1:33 pm |
Been a GTA customer for about 6 months now, very happy…but the competition’s iPad apps look pretty attractive. I’ll trial them out soon enough, but I’d much rather stay happy with GTA. Citrix guys, can you give us any idea when an Ipad app will be released? There’s obviously more than a few requesting it.
February 11, 2011 at 12:08 pm |
Hang in there, we’re working on it, I promise!!
December 18, 2010 at 6:32 am |
I would really like an iPhone app. Improvements on the Mac version would be good as well. As for the windows version I love it! Thanks for the great product!
February 11, 2011 at 12:08 pm |
We hear ya!
December 27, 2010 at 10:28 pm |
Better way to organize computers…saw the idea of a Folders-type view of Unattended Computers…very good idea!
Also, moving to an Android OS device in near future & it will need to be able to run G2AE from this OS. Blackberry also helpful, however I will most likely move from BB to Android device.
Keep up the great work!! Excellent product!!
January 15, 2011 at 11:58 am |
Being able to blank the screen when using unattended access.
Able to use iPhone to access gotoassist express.
January 27, 2011 at 1:17 pm |
Android App !!! Mobile app for the major platforms like Android, iPhone and/or Windows Mobile should’ve been out a long time ago. Priority #1!!!
February 11, 2011 at 12:06 pm |
Yep, we get it, thanks!
February 5, 2011 at 4:22 pm |
Please allow us to use the IPAD to remote control our clients. Please!!!
This will make my investment in the Ipad go from just kind of neat to golden!!
February 11, 2011 at 12:05 pm |
thanks for sharing!
February 10, 2011 at 4:16 pm |
Please build a Linux version. You’ve already got it for the MAC, so it shouldn’t be too hard to port to Linux. I really don’t need the customer side to be Linux, just the Expert side would be fine. I need to be able to support Windows, and Mac machines from my Linux Laptop when I’m out in the field.
February 11, 2011 at 12:01 pm |
Hey there, thanks for writing!
February 25, 2011 at 7:58 pm |
I would love to support remote clients from my new xoom tablet, that would put gta a rock star status in my book! You guys have developed the best remote assistance software on the market, time to take it to the next level. Besides, your developers will have a good time working with the new droid platform. Happy employees and happy customers, its a win win baby..
February 28, 2011 at 9:43 am |
We hear ya! We’re working on it!
February 27, 2011 at 8:43 am |
I have used GoToMyPC for years and love it. GoToAssist is a remarkable product that makes my life better. Here are two requests to make your product stand out above all others.
I would love to support my smartphone users with a client for the various phones. (Android, Iphone, etc.) I have spent many hours walking them through setups I could do in seconds myself.
I would also like to use my new Xoom Tablet to initiate support sessions.
This would make my life so much easier. I would be able to support these users from anywhere I have a 3G/4G connection.
Thanks
for a great product.
February 28, 2011 at 9:43 am |
We are listening to your feedback! We’re moving forward to support the new “mobile” workforce. Thanks for your comments.
March 7, 2011 at 9:34 am |
It would be great if you had some sort of “Page” feature where you can send a tone or beep to get the attention of the customer on the other end. There are times I need to chat with customer but they are not looking at the screen.
An audible tone would be a good way to get their attention to the screen.
March 9, 2011 at 3:45 pm |
Thanks for the feedback!
March 12, 2011 at 10:31 am |
iPhone 4 and iPad support PLEASE!!!
March 17, 2011 at 7:30 am |
Thanks for the comment! Yes, we agree apps for the iPhone and iPad are much needed. We are listening. Check back soon for an update on this topic.
March 19, 2011 at 9:37 am |
Gotoassist for the iPad. This would be great since I’m on the road continuously and would be able to grab my iPad instead of the laptop to assist my customers.
Thank you for your time.
March 20, 2011 at 5:34 pm |
We’re working on it….check back soon for details! Thanks for commenting.
April 6, 2011 at 9:24 am |
Echoing Joseph Worrall, support for operating within a Terminal Services/Remote Administration environment. A number of my vendors use GoToAssist as their support avenue, and having to be at the server console (increasingly difficult as I move to virtual servers over physical servers) is starting to push me towards having them find an alternate solution that is RDP friendly.
April 8, 2011 at 7:35 pm |
Have you tried GoToAssist Express? It requires no client pre-installation, so support professionals can provide on-demand support to anyone with an Internet-connected computer.
April 6, 2011 at 11:47 am |
GoToAssist fro IPAD.
April 8, 2011 at 7:14 pm |
It’s coming soon, promise. Check back in a month.
May 5, 2011 at 9:09 am
Your month is up. Still no iOS client.
May 5, 2011 at 10:14 am
Keep checking back – we are working on it.
May 31, 2011 at 3:34 pm
Last week at Citrix Synergy 2011 in San Francisco, we announced our new remote support app is Coming Soon – GoToManage for iPad – to learn more – view this page http://www.gotomanage.com/remote_support/ipad
May 31, 2011 at 3:42 pm
Your GoToAssist Express login credentials are compatible with the new GoToManage for iPad app.
April 21, 2011 at 9:20 pm |
what about the smart phone supports? i meant android, blackberry, i phone
April 29, 2011 at 6:33 am |
I promise we’re working on it….thanks for your comment!
April 25, 2011 at 6:34 am |
This is my first time posting but I have been reading these posts since the very beginning. As I look for a way to assist my Android users, I cannot help to wonder what in Gods name is taking you guys sooooo long for this. Below is the first entry on this post dated 2009…..
Jason M. Says:
April 3, 2009 at 11:18 am | Reply
Support for mobile devices: Windows Mobile, iPhone, Android, Palm WebOS, etc.
It would be great to see these customer’s phone screens. I realize some ToS from phone manufactures makes this difficult.
After that, there are 23 posts asking for updates and what have you. Your reply is simply we hear ya, we hear ya, we hear ya. IS ANYONE LISTENING ???????
We are loosing customers on our end. If no one from GTA can reply to our request and give us an exact timeline. Why should we continue to shell out hundreds of dollars for your product.
– A very frustrated customer.
April 29, 2011 at 6:37 am |
I apologize for your frustration. We are listening, I promise. We are so close – hang in there with us. It’s on its way soon.
April 28, 2011 at 6:46 am |
Multiple sessions from the Mac software is needed, as well as iPad software
April 29, 2011 at 6:42 am |
Thank you for your comments. We are working on both of these requests. Keep checking our website for updates.
May 15, 2011 at 7:57 pm
Looking forward to these features for Mac as well. Glad to hear they are being worked on.
May 16, 2011 at 8:57 am |
I want to reiterate that being able to start a support session from my android tablet would be a lifesaver. I am trying to replace all of the emergency remote-support features of my Windows netbook with my Android tablet. However, until I can do GoToAssist sessions, I won’t be able to fully ditch the netbook.
May 16, 2011 at 5:24 pm |
Thank you for your suggestion. We understand the evolving demands and growing needs for expanded mobility.
May 31, 2011 at 3:29 pm |
iOS app!
May 31, 2011 at 3:33 pm |
Last week at Citrix Synergy 2011 in San Francisco, we introduced our new remote support app – GoToManage for iPad – to learn more – view this page http://www.gotomanage.com/remote_support/ipad
June 2, 2011 at 2:02 pm |
My single wish for 2009 (that means I have 2 more
… Would like to see audible alerts (with enable/disable) for certain functions: e.g.
- Customer accepted session (e.g. an hour after I sent the Support Key) so I do not have to stare the whole time at the screen.
- Down/upload complete
- Customer send a chat message
- Session ended either by customer request or abnormal
June 16, 2011 at 9:45 am |
Thanks for your comments! Your wish list for audible alerts is a great suggestion. We have added this feature request to our list. We appreciate the feedback – keep them coming.
June 13, 2011 at 10:59 am |
Is an android app for this product in development? Or are they just doing new software like the comment above which wouldn’t tie into my current account.
June 16, 2011 at 9:42 am |
Thanks for your suggestion! Yes, an Adroid app is on the road map for this year.
July 11, 2011 at 11:43 am |
Hey Jackie,
As a lot of the frustrated users out there we desperately need to support Android devices. With a 80 seat helpdesk using GTA for more than 4 years we are being forced to consider alternatives such as Rsupport that have started offering this ahead of you guys.
Additionally, a heads up, this needs to work on non-rooted devices as we can’t expect our users to root.
Another point, it should ideally support the ability to take control of the device connected via USB to a computer shared on GTA. It would not be possible to expect all these devices to connect directly.
Please have a look at your competitors more closely, you are forcing us to
It’s been a month since the last update, there are only 5 more for this year.
August 12, 2011 at 10:54 am |
Thank you for posting….hang in there! We are listening…
August 5, 2011 at 8:52 am |
Android Tablet app
August 12, 2011 at 7:56 am |
Thanks for posting, we are listening!
August 24, 2011 at 3:55 am |
Android Tablet app for the Honeycomb OS – would be extremely helpful for remote support.
September 11, 2011 at 6:30 pm |
Coming soon! Stay tuned.
August 26, 2011 at 1:23 pm |
Really could use an Android Tablet app. it would be very helpfull when out and about and need to resolve a quick issue.
September 11, 2011 at 6:32 pm |
Coming soon!
September 1, 2011 at 7:26 am |
Android tablet support (ie. Motorola Xoom) similar to what is now available for the iPad.
September 11, 2011 at 6:35 pm |
Andriod tablet support is a big request! Coming soon, stay tuned.
September 11, 2011 at 5:11 pm |
Would like andriod support. iPhone too, I guess.
September 11, 2011 at 6:35 pm |
Thanks for the comment….we’re working hard creating new apps. Stay tuned.
September 11, 2011 at 5:12 pm |
Also, have many clients with Linux servers. A linux guest would be so usefull, even if just CLI
September 11, 2011 at 6:36 pm |
I will add this to the request list…thanks for the comment.
September 22, 2011 at 8:35 pm |
I need android, ipad, iphone, plus the ability to blank screen, lock keyboard and mouse for security. Sooner rather than later as I am already exploring other solutions this stuff already. About to lose another customer.
October 19, 2011 at 10:17 am |
Thanks for your comments – We have a remote support iPad app now for GoToManage and GoToAssist Express. To learn more – check it out at: http://www.gotomanage.com/remote_support/ipad
October 19, 2011 at 10:29 am
I am in the same boat…needed Android yesterday. TeamViewer has full support for Windows, Apple, Android operating systems, so an attractive alternative. What is taking so long for Android?? I need to make a move.
October 19, 2011 at 10:31 am
It won’t be much longer – coming soon! It will be worth the wait. We’ve received very positve feedback from our iPad app.
November 4, 2011 at 8:10 am |
what about for GoToAssist Corporate? we need an android client. it’s crazy that you don’t have this developed yet!
November 4, 2011 at 10:42 am |
For GoToAssist Corporate – yes – we’ll be announcing an Android client very soon. Thank you for your comment.
November 4, 2011 at 11:18 am
Please define “soon”…3, 6 12 months?? I recall seeing soon several months back.
November 4, 2011 at 12:29 pm
It will be within the next couple of months – look for an email communication in December.
January 2, 2012 at 9:56 pm |
Well, December has come and gone with no G2A Android Client. With the thousands upon thousands of free apps on Android, G2A remains no where to be found. This makes no sense. Makes one wonder if Apple or Microsoft is paying Citrix a few $$ under the table to slow or halt development of an Android Client??
Things that make you go hmmmm???!!!
January 3, 2012 at 12:37 pm |
Good news! GoToAssist Corporate has been enhanced to enable IT helpdesks and customer service centers to deliver fast, secure technical assistance to Android devices. To get started accept the Terms of Use for the Beta Program here (choose ‘I Accept Terms’ at the bottom of the document). On acceptance you will be prompted to download the GoToAssist Android Beta Guide. The Beta Guide outlines system requirements and provides details for how to get started supporting your Android mobile devices.
If you’re looking for GoToManage or GoToAssist Express for Android, that app is being developed now…expecting release within a few months.