I am pleased to introduce the release of GoToAssist Corporate version 9.0. With this release we have added several new enhancements and improvements to our remote support software solution in functionality, including the following:
Representatives using GoToAssist Corporate can now remotely connect to customer computers running Macintosh OSX 10.4 (Tiger) and 10.5 (Leopard). This includes the ability to chat with Mac customers.
A new option has been added to reboot/reconnect capability in GoToAssist v9 where the representative can automatically force the remote PC to Reboot into Windows Safe Mode with Networking and automatically reconnect back into session.
Requesting customer login credentials is another new and powerful feature available in GoToAssist Corporate v9. This feature provides a private and secure method for end-user customers to temporarily store their Windows login credentials on their PC and allow representatives the ability to apply these credentials to log into their PC while in a GoToAssist session. This way the customer is freed up from having to be tethered to their PC during long support sessions.
In v9, we have made several enhancements to the chat component available in GoToAssist. We have added several visual notifications that help the reps more effectively manage multiple simultaneous chats and keep the customer’s needs top in mind.
GoToAssist Corporate v9 also has improvements in the viewing and navigation of multi-monitor systems. At the start of the session, reps are presented with a map of the end-user’s monitor layout and they can jump from screen to screen from the map, using UI buttons, or via keyboard shortcuts.
I will be highlighting many of these features in future blog postings, so stay tuned.
When can you get v9? If you are a small/medium size business customer, your GoToAssist Corporate account will be upgraded in batches during the month of April. If you have a larger GoToAssist implementation, your account manager will be in contact with you.
>> Barry
