Back when I was an IT consultant, I had around 25 small business clients. I found that apart from the occasional emergency call from a client, most of my work was non-urgent. This was great for me as I was able to schedule remote support sessions in advance and work around my schedule. My clients also liked this, as they could pre-arrange to take a coffee/lunch break while I worked on their machine.
So, my question to you is: How do you support your customers? Do you schedule sessions ahead of time? On demand support only? A mix?
I look forward to reading your comments…
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April 27, 2009 at 10:56 am |
I am like you… I much prefer to have a scheduled time for maintenance if I can, that way my day is planned out and I can better get a sense for the projects I am working on. I also find that my customers tend to like that as well, because they work schedules are also busy.
August 4, 2009 at 6:37 pm |
Nat,
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I work for myself now, after 15 years at Xavier University, I got laid off.
I started my own shop in my home, in the first week I have already made enough money to pay for the first year’s contract, and after that it is almost all profit!
I already have some unattended customers, and I take calls 24/7 so anytime is a good time to make money!
When I first had this idea I was going to use native remote assistance in the OS, but after not being able to connect to anyone, I started looking and I found you guys. I may not get rich, but I think I will be able to stay afloat in this upside down economy, thanks to CITRIX ONLINE!
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WISH ME LUCK!