I’m at Technology Services World now in Santa Clara, CA. This morning GoToAssist Corporate won not one but two prestigious award from the Service and Support Professionals Association (SSPA). Yay!
Winner: Innovation in Collaboration is awarded to companies who demonstrated how embracing collaboration has boosted productivity for service and support, including actual savings to the bottom line. With our Team Collaboration feature in GoToAssist Corporate, we innovated by incorporation collaboration into remote support at many levels — Manager Silent Monitoring, Agent-to-Agent Chat, Visible and Invisible Expert Collaboration — all regardless of geographic location. Bonus: training reps is easier and they can get ongoing training when they invite experts into their sessions to help troubleshoot.
Finalist: Innovaton for Infrastructure for showing how infrastructure improvements are being leveraged at our customer’s companies to cut operating expenses or improve employee productivity, including actual savings to the bottom line. We have many case studies that show how productivity enhancements lead to cost savings – especially in a tight economy. First contact resoultion is improved as experts are brought in to the session to help, customer satisfacation increases because thier problems are being solved immediately, and return on investment is strong b/c when you increase productivity, lower costs, and make happier customers, then you really can’t miss the roi goal.
Congratulations to the GoToAssist Corporate team who created this innovation and thank you to John Ragsdale and the industry award judges for this award, we are truly honored.
Here are some photos from the day.
All award winners, Citrix Online Staff, Brenda Dentinger and Doug Sillers on far right. John Ragsdale in back center.
Mixed Citrix Online Staff and Customers at booth in Expo hall.
