Join us for a live Webinar to hear John Hamilton, president of Service Strategies, discuss how
technical organizations are adopting industry performance standards and remote-collaboration
technologies to deliver world-class service.
You will hear firsthand how Ultimate Software uses Service Capability & Performance (SCP)
Standards as a foundation for achieving near-perfect customer satisfaction, increased
loyalty and recurring revenue streams using remote support technology.
Attend this Webinar to learn best practices for:
- Understanding and measuring service excellence
- Driving support efficiency and productivity
- Leveraging remote-support technologies
Date: August 20, 2009
Time:
10:00am Pacific
11:00am Mountain
12:00pm Central
1:00pm Eastern
Tags: webinar, support center
