This Tuesday, September 15 at 10am Pacific time, we are hosting a webinar with the SSPA on using collaboration as part of your remote support environment. Here are the details for from the webinar invite. If you aren’t able to join live, you can still register (before or after the webinar) and an archived webinar link will be sent to you.
Web collaboration has emerged from the economic ashes of 2009 as a high-impact support technology with a compelling ROI. And it’s no surprise — the benefits of Web collaboration for technical support include improved service levels, reduced operational costs, effective team communication and enhanced customer experience.
Join us for a live Webinar with John Ragsdale, VP of the Service and Support Professionals Association (SSPA). Ragsdale will discuss the business and customer value of Web-collaboration tools and share case studies of organizations that are leveraging this technology to thrive in a tough economy.
During this 1-hour interactive Webinar, you’ll learn:
- The 9 functional modules of Web collaboration
- How business can use Web collaboration to deliver better customer support
- Which Web-collaboration modules deliver the fastest ROI
- And more…
Strategies for Developing a Hightly Collaborative Support Environment
Date: Tuesday, September 15, 2009
Time: 10am Pacific, 11am Mountain, 12pm Central, 1pm Eastern
Speakers: John Ragsdale, VP of Research, The SSPA and Brenda Dentinger, Product Marketing Manager, Citrix Online
If you aren’t able to catch the live webinar, you can click the registration link above and view the archived webinar on-demand.
Tags: collaboration, remote support, sspa, webinar
