I recently conducted a survey in which I asked about the benefits of using GoToAssist Corporate. I thought I’d share some results. Here are the top 3 business benefits of using our software:
- Faster problem resolution
- Increased customer satisfaction
- First-contact resolution
None of these are surprising, really, we’ve known the benefits of remtoe support for a long time now (in fact, we actually created these benefits when we launched the product 9 years ago.) The question that remains is how much do these benefits really impact our customer’s businesses. As you know, support and IT departments are cost centers. If you can speed up the resolution of a problem, you can quickly see a reduction of costs and an increase in customer satisfaction.
Using GoToAssist Corporate tools, you’ll have real-life data that you can access and share with your managers about how you’ve make your business more profitable. We are not your average support tool!
October 20, 2009 at 12:02 pm |
Do you have any update on if Gotoassist Corporate will be getting the ‘Unattended Support’ feature that Gotoassist Express has?
My organization has been using Gotoassist Corporate and it has revolutinized our workflow and enabled us to reach new heights of support.
October 23, 2009 at 10:41 am |
Hi Ben, thanks for writing. I don’t have an update on “unattended” right now but I can tell you it was a popular feature request and we take that very seriously. Are you able to use GoToAssist Express or GoToMyPC for your unattended needs? Tell me more about what you are doing.
Thanks again,
Brenda
March 2, 2010 at 6:15 pm
We also are hoping to use the combination of GoToAssist Corporate features (Like the portal for customers, reporting, sharing sessions among support engineers) with the unattended session support like in Express. This would be hugely valuable for several of our customer relationships!
March 3, 2010 at 9:36 am
Thanks for the input!
March 31, 2010 at 8:42 pm |
I am with everyone else. Where is the update to the latest improvements you find in GoToAsist Express in GoToAssist in corporate. Number one request: UNATTENDED SUPPORT!. I like the function so much during my express trial, that I considered canceling my Corporate account.
May 13, 2010 at 2:13 pm |
We would also like to see unattended support as part of go to assist corporate. We currently use gotoassist express and need additional licenses but not being able to share the unattended list makes it impossible to manage. We perform remote support for clients and very often we manage their servers so the combination of being able to send support invites as well as set up unattended support for server access is critical.