Recently, Frost & Sullivan published a new report called: World Web-based Clientless Remote Support Software Market. In this report, they identify market challenges, drivers and growth opportunities.
There are 3 major points from this report that I will share with you in this post.
- The need for remote support is growing because “Businesses are being compelled to ‘do more with less’ and improve service and support internally for employees and for customer.” says Frost & Sullivan.
- Internal IT and support departments are growing at a faster clip than external support departments. Why? In the past, internal support has made things work with free or legacy tools. IT is a cost center and they haven’t always had the budget for more sophisticated tools that required a fee. Now, “as businesses grow remote employees and mobile users, free tools are not powerful enough to meet the needs of the tech support proffessionals.” says Frost & Sullivan.
- GoToAssist Corporate is noted by Frost & Sullivan as “the worldwide market leader.” Yay!
You can read more about our leadership in this press release.
Tags: forst and sullivan, leadership
