A profound development is underway in today’s business environment. Leading organizations are discovering how to boost the visibility of their support centers and cultivate the backing they need from the broader organization. The compelling payoff? Services that are more consistent and effective, delivering higher value to customers and the organization.
Join us for a live, interactive Webinar with guest speaker Brad Cleveland, senior advisor to International Customer Management Institute (ICMI). Cleveland will lay out the concrete steps you can and must take now to elevate your services and prepare for what’s coming.
Attend this interactive Webinar to learn:
- Trends in today’s business environment and what customers expect
- The three dimensions of value
- Key metrics: measuring progress and success in customer support
- The processes, technologies and team that can get you there
Date: November 5, 2009
Time: 11am Pacific, 12pm Mountain, 1pm Central, 2pm Eastern
If you can’t attend the live webinar, you can still sign up to view the recorded version on demand. Just click the regisration button above.
Tags: support center, webinar
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