Webinar: The Perfect Agent, Tools & Tech for Coaching Support Teams

Join us for an interactive Webinar to hear communications skills expert and former support manager Rich Gallagher share his secrets to getting the best out of today’s distributed support team.

Attend this live Webinar to learn:

The psychology of the typical agent
Strength-based coaching techniques that create real performance change
Managing performance problems from near and far
How technology can boost remote-support performance
Making your agents part of the team

Date: December 10, 2009
Time: 11am Pacific, 12pm Mountain, 1pm Central, 2pm Eastern

Note: If you can’t attend the live webinar, you can still sign up to view the recorded version on demand. Just click the regisration button above.

Like this:

Be the first to like this post.

Tags: agent skills, coaching, support center

This entry was posted on December 9, 2009 at 3:58 pm and is filed under Trends, Webinars. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Webinar: The Perfect Agent, Tools & Tech for Coaching Support Teams”

Alex Says:
December 29, 2009 at 12:51 am | Reply
Thanks for introducing this webinar details, its proved fact how Tech and IT support is beneficial to business to increase profit. . .SACATECH

Leave a Reply Cancel reply

Enter your comment here...

Fill in your details below or click an icon to log in:

Email (required) (Not published)

Name (required)

Website

You are commenting using your WordPress.com account. ( Log Out / Change )

You are commenting using your Twitter account. ( Log Out / Change )

You are commenting using your Facebook account. ( Log Out / Change )

Cancel

Connecting to %s

Remote Support by GoToAssist