Webinar: Strategies for an Efficient & Highly Effective Support Organization

In today’s challenging economy, everything hinges on the customer. And that’s why support organizations must make the customer experience a strategic focus.

Join us for an interactive Webinar to hear Peter McGarahan, president of McGarahan & Associates and industry thought leader, share best practices and proven strategies for improving first-contact resolution and customer satisfaction by optimizing existing resources.

Attend this Webinar to learn:

How to integrate processes, tools and professionals with customer touch points
What is the Total Contact Ownership approach and why you should adopt it
Best practices for operating an impressively efficient, effective support organization that exceeds customer expectations
And more…

Date: January 14, 2010
Time: 11am Pacific, 12pm Mountain, 1pm Central, 2pm Eastern

Note: If you can’t attend the live webinar, you can still sign up to view the recorded version on demand. Just click the regisration button above.

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Tags: best practices, customer satisfaction, fcr, peter mcgarahan, support, webinar

This entry was posted on January 12, 2010 at 1:57 pm and is filed under Trends, Webinars. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Webinar: Strategies for an Efficient & Highly Effective Support Organization”

Technology Services World – May 2010 « Remote Support by GoToAssist Says:
May 18, 2010 at 6:07 pm | Reply
[...] In you want to learn more about how to improve your FCR rates with remote support, review this webinar. You can also read more about the TSW conference on John Ragsdale’s : Eye of Service [...]

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