Today, as I was driving around in the pelting rain (it rarely rains in Santa Barbara but this week we’ve seen six straight days of it) I started thinking about what support means.
It can mean so many things to so many people but there is always a human element. Yes, technology can help us improve the support experience, allowing problems to be resolved faster, reducing frustrations and improving customer satisfaction but it is really the humans involved in support and remote support who make the difference. Technology, no doubt has improved our lives, it is a means to an end. The people in service and support get the credit.
I know this came up today in part because of the catastrophe in Haiti. I started thinking about how much support Haitians needs and will need, and how something of this magnitude can bring out the humanity in us. Everyone needs support sometimes. The type of support we need can greatly vary and only our human bits can discern what is needed. I can’t imagine how horrible it is for people in Haiti but their experience has changed my perspective on my challenges. I have nothing to complain about.
Support = to sustain (a person, the mind, spirits, courage, etc.) under trial or affliction
