Webinar: Driving Customer Loyalty through Improved Service Performance

Customer satisfaction and loyalty are two highly desirable results in a support environment. But which performance factors deliver both?

Join us for an interactive Webinar to hear Dave Brown, president of Support Center University and author of Optimizing Support Center Staffing, explore the difference between customer satisfaction and customer loyalty and explain why both are critical for success.

Attend this interactive remote support Webinar to learn:

Which industry best practice is a must-have for your performance program
How support performance translates into customer loyalty
Key tactics that will ensure both customer satisfaction and loyalty
And more…

Date: February 18, 2010
Time: 11am Pacific, 12pm Mountain, 1pm Central, 2pm Eastern

Note: If you can’t attend the live webinar, you can still sign up to view the recorded version on demand. Just click the regisration button above.

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Tags: CSAT, customer satisfaction, dave brown, support center university

This entry was posted on February 17, 2010 at 10:02 am and is filed under Webinars. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Webinar: Driving Customer Loyalty through Improved Service Performance”

Spotty Dog Computer Services | Speed boost for Telstra Next G Mobile Broadband Says:
March 2, 2010 at 1:53 pm | Reply
[...] Webinar: Driving Customer Loyalty through Improved Service … [...]

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