French and German versions will be available in the next release of GoToAssist Express. You will be upgraded to this release (build 223) next week.
During a session, users on a Windows PC can use their GoToAssist Preferences to select their preferred language from a list of English, French and German. For Mac users, GoToAssist Express uses English, French or German if it is selected in System Preferences under Language & Text. This language setting will be used the next time the support representative uses GoToAssist Express, even if they use it from another computer.
When a customer visits fastsupport.com and joins a GoToAssist Express session, their language in GoToAssist Express is based upon their browser settings. When a customer joins a session from a GoToAssist Express system tray, dock or desktop icon, this language setting will be used.
If a user’s default language is not yet supported, they will receive the English version of GoToAssist Express by default.
Click here to see a short video of how this works for representatives and customers using GoToAssist Express.
Reporting Changes
• The Customer Name field in the Attended Sessions report is now populated with the customer’s name as supplied at fastsupport.com or within the customer’s application.
• The Unattended Sessions report has a new column titled Computer Name, which is the nickname that the support representative assigned to a computer.
Unattended Support Changes
Support representatives can now change the access code for unattended computers even if they have changed their email address since setting up that unattended computer.
March 2, 2010 at 12:17 pm |
Hi , I just let someone access my computer , using findsupport.com , to look at a file of mine . I noticed there was file transfer capability . I am a little concerned . Was there any chance my data could have been compromised without my knowledge ? I did not notice anything happening on my screen … does that mean nothing to worry about ? Thanks .
March 2, 2010 at 12:30 pm |
When in a live support session, you will see everything your support rep does including any files that were transferred, there is a popup window that displays all file transfer info. Thanks for writing.
March 2, 2010 at 1:17 pm
Thanks for the info and clearing that up for me .
March 11, 2010 at 5:57 am |
Will there be more languages added? Can we do something to speed up the translation process?
March 11, 2010 at 8:56 am |
Thanks for writing. What languages do you need?
March 12, 2010 at 10:23 am
Danish. On the costumer end.
The backend isn’t that important. But sending costumers to a site in their own language would help a lot.