Locked inside your professional services and support organization is your company’s greatest untapped potential for generating revenue. But what’s the key to creating a strategic advantage in support and service?
Join us for an interactive Webinar with Roger Courville, communications expert and author of The Virtual Presenter’s Handbook, to discover how to turn remote support and service into a powerful competitive differentiator and strategic source of revenue.
Attend this Webinar to learn:
- How to increase billable utilization of service and support staff
- Reducing customer effort through first-contact resolution
- Defining a process to improve availability and utilization for PS and support
- And more…
Date: April 15, 2010
Time: 11am Pacific, 12pm Mountain, 1pm Central, 2pm Eastern
Note: If you can’t attend the live webinar, you can still sign up to view the recorded version on demand. Just click the regisration button above.
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April 14, 2010 at 7:24 pm |
Has nothing to do with this post but have you guys given thought to an iPad app. Would be frigid awesome. An app for gotoassist that is.