I’ve been looking at a ton of user comments from surveys, UserVoice, etc… and I decided to address an issue that seems to be showing up rather frequently. Many of you might not even be aware that the feature exists. So here it is, a very quick and easy way to setup unattended support when you are on-site, physically at the target machine. Along with the written steps, please take a look at my quick instructional video. I created it using GoView, another great product from Citrix Online.
- Follow these simple steps:
- Go to following URL: https://www.fastsupport.com/unattended
- Click on “Set Up Unattended Support”
- You will be prompted to login to your GoToAssist account
- Enter your GoToAssist username and password
- You will be prompted to enter your system username and password
- (e.g. Domain Admin, Local Admin, Local User Account with install rights, etc.)
- You will be prompted to enter the following information
- Computer nickname (e.g. Bob’s Office Computer)
- Access Code (Unique to this machine)
That’s It. Your Computer will now show up in your Unattended Machines list!
Click on icon below to watch a step by step presentation of the steps outlined above:
Tags: customer satisfaction, gotoassist, GoToAssist Express, remote support, training, unattended, unattended support
July 27, 2010 at 8:25 am |
When can we expect Unattended Support to come to the Gotoassist corporate platform?
January 31, 2011 at 12:15 am |
Hello, I have been looking for Setup an Unattended Session on Fastsupport.com in under 2 minutes! Remote Support by GoToAssist when I included a web page. With thanks for sharing this great facts. Knowledge!
February 11, 2011 at 12:07 pm |
Thanks for commenting!
May 26, 2011 at 9:10 am |
Thanks for this info. This is just what i was looking for.