Citrix GoToAssist is again the world leader in remote support software services, according to industry analysts IDC in its annual review. GoToAssist grabbed the #1 market share position for a remarkable 5th year in a row, capturing an ever-growing 34.1% share of the remote support market.
In their report, IDC notes the overall remote support market grew by 16% and Citrix GoToAssist saw significant growth, with a 19.8% gain last year to continue to be the overwhelming market leader. (IDC, Worldwide Clientless Remote Support Software 2012 Vendor Shares: Top 6 Market Share Leaders.)
As a pioneer in the industry, we’ve maintained our leadership by focusing on simple-to-use solutions and introducing innovative services that deliver on customer needs and emerging trends. One rapidly emerging trend is IT’s need for a single consolidated support toolset instead of relying on multiple single-point tools. We’ve addressed this need by delivering a set of integrated IT tools that encompasses the full spectrum of remote support, incident logging and tracking, and infrastructure monitoring. (Companies can purchase one, two or all three modules, depending upon their specific business needs.)
Our customers are seeing efficiency gains by delivering multiple support services from a single, intuitive interface. When using the combined GoToAssist modules, technicians can seamlessly launch remote support sessions directly from Service Desk or create tickets during live support sessions. They can even allow their users to create tickets from custom-branded self-service portals or initiate chat sessions from social channels and deliver support to PC, Mac and mobile devices users. Technicians can also monitor their network, discover and monitor devices on the network and use the integrated capabilities to remotely support or track any end point.
The GoToAssist integrated IT solution removes support complexities, drives efficiencies and reduces costs.
- Use Remote Support to deliver technical assistance to PC, Mac and mobile device users.
- Use Service Desk to log and track incidents, end-user self-service and manage configurations.
- Use Monitoring to proactively manage and inventory IT networks, servers and services.
Imagine starting remote support sessions with one-click from service desk tickets ‒ avoid juggling multiple separate tools.