Remote Support by GoToAssist

Citrix Online, a division of Citrix Systems, Inc., likes to make remote work easy. We believe in building products that are fast, secure and easy to use, so people can use them to get to work right away, anytime and anywhere. Who wants to read a 300-page manual? (Or write one – not us!)

 Most of us live and work in Santa Barbara, California, but we have offices and data centers around the world to help us keep up with our customers. Plus, some of us work remotely, either all or part of the time. After all, that’s what our products are designed to let people do.

 

We use GoToMyPC® to remotely access our work PCs from anywhere, GoToMeeting® to conduct online meetings, GoToWebinar® to host larger Web events and, of course, GoToAssist® to provide remote support. We like using them and we hope you do, too. 

 

 

The GoToAssist Team:

 

Barry Dacus, Product Line Director, GoToAssist

 

I have been with Citrix Online for over six years managing the remote support product line. I have also had hands-on experience in support and services directing a 300-seat PC support call center and managing a 25-person software support department. I really like how our technology improves the service experience for support professionals and their customers. I also enjoy spending time with my family and watching my kids compete in baseball and water polo.

 

 Tim Boylan, Product Manager, GoToAssist

 Picture and information Coming Soon!

  

 

  

Jackie D. Murphy, Sr. Product Marketing Manager, GoToAssist

 

I recently joined Citrix Online and am very excited about reaching out to you (our customers) to learn about your specific business issues and how we can develop new product features to help solve them.  So feel free to send me a message with your “Wishlist” ideas or post comments on the blog every now and again.  I’ve been in product marketing and product management for the past fourteen years, launching new hardware and software products for Zebra Technologies, as well as online customer acquisition tools for Realtor.com and Rent.com (an eBay company).   I enjoy spending time with my family, going to the movies (one of my daughters is a filmmaking student), boating and riding Sea-Doo’s at the lake. 

 

 Richard Kaplan, Editor, Citrix Online

I am a relative newcomer to Citrix Online and am enjoying writing about the ins and outs of remote support. It’s fun to be part of a dynamic, ambitious company that puts the customer first. Before coming to Citrix, I worked as an editor and writer at magazines and Web sites, including Hispanic Business Magazine and ABC-CLIO. When I am not correcting commas and run-on sentences, I can be found practicing my sword fighting at the Presidio Fencing Club, writing scholarly articles about newspaper history, reading comic books or building sand castles with my son on the gorgeous beaches of Santa Barbara.

 

 Brenda Dentinger, Senior CRM Marketing Programs Manager

My career in marketing began in San Francisco in 1996. I joined Citrix Online in Santa Barbara in March 2004. Santa Barbara is my home now because it is much warmer than San Francisco though both are incredibly nice areas. Over these last several years, I’ve managed product Web sites, online campaigns and product launches for the awesome products I use every day. I have a very fun job. In my free time, I enjoy spending time with my family, traveling and experiencing the beautiful landscapes found in places like Yosemite, the Grand Tetons and upstate New York.  Twitter: @BrendaDentinger, or @gotoassist