There are a couple of ways to set up you preferences so you can either leave no footprint on your client computers or leave one and gain lighting fast entry into your next session with your client. Here is how it works:
Leave no footprint
GoToAssist Express allows you to remove any sort of leave behind on your customers’ / employees’ desktops – you can follow these instructions if you want to leave no footprints.
1 – Right-click the GoToAssist Express icon in your system tray.
2 – Select Preferences.
3 – Check the box in the “Uninstall” section.
Leave a footprint and get into sessions faster
As a default, GoToAssist Express will remain on your clients’ computers and there will be an icon left on the desktop for fast entry into session. Next time you want to connect to that client, just tell them to double-click the GoToAssist Express icon and enter the 9 digit support key – this very convenient for folks you help all the time.
GoToAssist Express Desktop Icon and window.
This is the default so you don’t have to do anything. Simply make sure this box is checked in your Preferences menu and the desktop icon will appear. Of course the customer can delete it at any time if they want. If you want to ensure you have the Desktop Icon activated, follow these steps:
1 – Right-click the GoToAssist Express icon in your system tray.
2 – Select Preferences.
3 – Uncheck the box in the “Uninstall” section.
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