Archive for the ‘Events’ Category

Webinar: 2010 Roadmap for Remotely Supporting a Mobile Workforce

October 16, 2009

Today’s workforce is eager for flexibility and is embracing mobility. Firms across all industries are allowing, even encouraging, workers to telecommute and connect to headquarters from the road. With the workforce going mobile, IT faces the challenge of providing reliable, fast tech support while managing costs and productivity. Join us for a live, interactive Webinar with guest speaker Matt Healey, senior research analyst at IDC. Healey will share proven strategies for driving the delivery of reliable and cost-effective remote support for 2010 and beyond.

Register here.

Attend this interactive Webinar to learn:

  • How advances in remote-support technology can optimize help desk support
  • How to improve internal customer-satisfaction levels while lowering operating costs
  • Ways to leverage remote-support technology to close IT tickets faster
  • And more…

Date:   Thursday, October 22
Time:  11 AM PDT / 2 PM EDT

Speakers:
Matt Healey, IDC senior research analyst
Barry Dacus, Senior Product Line Manager, Citrix Online
Michael Krieger, Moderator

Register

 

 

If you can’t make the live webinar, use the registration link above to watch the recorded webinar on-demand.

GoToAssist Express Training Webinar – This Week!

August 18, 2009

Get the most out of your usage of GoToAssist Express with our monthly training, scheduled for this week on Thursday at 10am Pacific time. Here is the link to sign up:

Thursday, August 20, 2009 at 10:00am Pacific Time / 1:00pm Eastern Time

We’ll be covering such topics as:

  • View and control your customers’ computers online to quickly resolve technical issues
  • Speed resolution with powerful support tools such as remote diagnostics, file transfer, and reboot/reconnect
  • Increase your support capacity using multi-support and unattended support
    Plus much more

Webinar: The Service Strategies’ Roadmap to World-Class Tech Support

August 17, 2009

Join us for a live Webinar to hear John Hamilton, president of Service Strategies, discuss how
technical organizations are adopting industry performance standards and remote-collaboration
technologies to deliver world-class service.

You will hear firsthand how Ultimate Software uses Service Capability & Performance (SCP)
Standards as a foundation for achieving near-perfect customer satisfaction, increased
loyalty and recurring revenue streams using remote support technology.

Attend this Webinar to learn best practices for:

  • Understanding and measuring service excellence
  • Driving support efficiency and productivity
  • Leveraging remote-support technologies

Date: August 20, 2009
Time:
  10:00am Pacific
  11:00am Mountain
  12:00pm Central
  1:00pm Eastern
Register

Our Visit to CompTIA Breakaway

August 13, 2009

A bunch of us went to the CompTIA Breakaway conference this year in Vegas.  Here are some photos from our trip.

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Attendees visiting our booth at CompTIA Breakaway.

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Nat Kunes and Kristen Morrison doing demo’s of GoToAssist Express. Amber Mills standing by to give away the ever-popular “Not Average Support Tool” shirts.

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Citrix Online employees: Nat Kunes, Anthony Peters, Kristen Morrison, Brenda Dentinger.

AICPA Tech+ Photos

June 23, 2009

Here are some photos from our recent trip to Vegas for the AICPA Tech+ Conference. It was great meeting you all and discusing your remote support needs. I look forward to staying in touch.

Amber_DrBob

Dr. Bob” from K2 Enterprises and Amber Mills from Citrix Online. Amber also conceived of and produced the “not your average support tool” Tshirts.

Byron Patrick

Byron Patrick came by to say hi, he uses GoToAssist Express to support his clients with hosted desktops and servers, something talked about quite a bit at the conference.  Byron’s business, Hosted Solutions Inc is a comprehensive network hosting solutions and technology provider. They specialize in providing full IT Department support solutions and Hosted Network Infrastructures for businesses.

AICPADinner

Dinner with AICPA customers and friends, left to right: Paul Weinberg, Brenda Dentinger, Tim Mehlhoff, David Shuman,  Amber Mills, Amy Vetter, Tom Anchor.

Sage Insights Photos

June 1, 2009

The folks at Sage always put on a great business partner conference, and Sage Insights in Nashville was no exception, even in this awful economy. While I wasn’t able to attend Insights this year due to personal reasons, (and I missed meeting up with all my Sage friends), I was able to score some photos, I guess the crazy hats were a hit!

SageHats
Citrix Online Staff: Valerie Van Sande, Ana Ruvalcaba, and Beth Gilbert

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Citrix Online Booth at Sage Insights SageGame
Nicole Hawthorne leading a game of “Attract and Retain” Family Feud Style.

Sage selects GoToAssist Express as Preferred Remote Support Tool

May 26, 2009

I am very excited to share this news which broke last week at the Sage Insights conference in Nashville, TN. Some of you may have heard about this already on Twitter, but I knew a video announcement was in the works and decided to share the video along with the press release.

Sage selected GoToAssist Express as the remote support tool of choice for their Sage Accountants Network and Certified Consultants.  You can read the press release here:

Sage and Citrix Online Introduce GoToAssist Express to Elevate Customer Service Across Sage Partner Network: Simple Yet Powerful New Remote-Support Tool Offers Productivity Benefits and Cost Savings to Sage Accountants’ Network and Certified Consultants

And watch the video annoucement below.

Live Product Training – Sign up now!

January 26, 2009

Our training team will be hosting live, instructor-led training regularly using our GoToWebinar software. You can sign up for this by clicking on the link to the right of this post called Product Training.

In addition to product training and a live demo, we can address questions about the beta ending and other questions you might have.

If you would like to comment on this post, please log in to your account on the beta Web site and click the link for the forum to log in to the Beta Forum.

Digital Experience at CES

January 20, 2009

In my first post of the year, I mentioned we were attending CES. I know “what happens in Vegas should stay in Vegas” but I couldn’t resist sharing a tiny bit of show info with you.  (I will not be sharing details from post our midnight activities ;-)

Here is what I can share: A few of my fabulous colleages and I attended the Digital Experience which is a special press event on the eve of CES. We spent several hours demo-ing GoToAssist Express to many many many different people, and had a blast discussing the most exciting remote support product on the market. We were interviewed in person, on camera and with audio. As the night wore on, our voices wore out. However, we managed to soothe our vocal cords and celebrate the end of the show with a martini (or two). Here is a quick shot of us just before the stroke of midnight.

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Left to right: Ann Bailey, Brenda Dentinger, Gretchen Nemechek, Allison Kohn

 

If you would like to comment on this post, please log in to your account on the beta Web site and click the link for the forum to log in to the Beta Forum

Happy New Year & CES

January 5, 2009

Welcome back everyone. I had a lovely time off last week catching up on sleep, family time and reorganizing the garage among other slightly boring but very important personal projects. I hope you also were able to do something interesting or relaxing too.   

I’m now fully back into my workweek and ready to go to CES. If any beta testers are going, let’s try to connect in person on Wednesday or Thursday.  Send me a note and we’ll try to meet up.

If you would like to comment on this post, please log in to your account on the beta Web site and click the link for the forum to log in to the Beta Forum