Archive for the ‘Events’ Category
October 16, 2009
Today’s workforce is eager for flexibility and is embracing mobility. Firms across all industries are allowing, even encouraging, workers to telecommute and connect to headquarters from the road. With the workforce going mobile, IT faces the challenge of providing reliable, fast tech support while managing costs and productivity. Join us for a live, interactive Webinar with guest speaker Matt Healey, senior research analyst at IDC. Healey will share proven strategies for driving the delivery of reliable and cost-effective remote support for 2010 and beyond.
Register here.
Attend this interactive Webinar to learn:
- How advances in remote-support technology can optimize help desk support
- How to improve internal customer-satisfaction levels while lowering operating costs
- Ways to leverage remote-support technology to close IT tickets faster
- And more…
Date: Thursday, October 22
Time: 11 AM PDT / 2 PM EDT
Speakers:
Matt Healey, IDC senior research analyst
Barry Dacus, Senior Product Line Manager, Citrix Online
Michael Krieger, Moderator
If you can’t make the live webinar, use the registration link above to watch the recorded webinar on-demand.
Tags:mobile workforce, webinar
Posted in Events, Trends, Webinars | Leave a Comment »
August 18, 2009
Get the most out of your usage of GoToAssist Express with our monthly training, scheduled for this week on Thursday at 10am Pacific time. Here is the link to sign up:
Thursday, August 20, 2009 at 10:00am Pacific Time / 1:00pm Eastern Time
We’ll be covering such topics as:
- View and control your customers’ computers online to quickly resolve technical issues
- Speed resolution with powerful support tools such as remote diagnostics, file transfer, and reboot/reconnect
- Increase your support capacity using multi-support and unattended support
Plus much more
Posted in Events, Training & Guides, Webinars | 3 Comments »
August 17, 2009
Join us for a live Webinar to hear John Hamilton, president of Service Strategies, discuss how
technical organizations are adopting industry performance standards and remote-collaboration
technologies to deliver world-class service.
You will hear firsthand how Ultimate Software uses Service Capability & Performance (SCP)
Standards as a foundation for achieving near-perfect customer satisfaction, increased
loyalty and recurring revenue streams using remote support technology.
Attend this Webinar to learn best practices for:
- Understanding and measuring service excellence
- Driving support efficiency and productivity
- Leveraging remote-support technologies
Date: August 20, 2009
Time:
10:00am Pacific
11:00am Mountain
12:00pm Central
1:00pm Eastern
Tags:support center, webinar
Posted in Events, Links / Resources, Remote Support Market, Trends, Webinars | Leave a Comment »
August 13, 2009
A bunch of us went to the CompTIA Breakaway conference this year in Vegas. Here are some photos from our trip.
Attendees visiting our booth at CompTIA Breakaway.
Nat Kunes and Kristen Morrison doing demo’s of GoToAssist Express. Amber Mills standing by to give away the ever-popular “Not Average Support Tool” shirts.
Citrix Online employees: Nat Kunes, Anthony Peters, Kristen Morrison, Brenda Dentinger.
Posted in Events | Leave a Comment »
June 23, 2009
Here are some photos from our recent trip to Vegas for the AICPA Tech+ Conference. It was great meeting you all and discusing your remote support needs. I look forward to staying in touch.
“Dr. Bob” from K2 Enterprises and Amber Mills from Citrix Online. Amber also conceived of and produced the “not your average support tool” Tshirts.
Byron Patrick came by to say hi, he uses GoToAssist Express to support his clients with hosted desktops and servers, something talked about quite a bit at the conference. Byron’s business, Hosted Solutions Inc is a comprehensive network hosting solutions and technology provider. They specialize in providing full IT Department support solutions and Hosted Network Infrastructures for businesses.
Dinner with AICPA customers and friends, left to right: Paul Weinberg, Brenda Dentinger, Tim Mehlhoff, David Shuman, Amber Mills, Amy Vetter, Tom Anchor.
Tags:accounting, aicpa, Events
Posted in Events, Product Info - Express | Leave a Comment »
June 1, 2009
The folks at Sage always put on a great business partner conference, and Sage Insights in Nashville was no exception, even in this awful economy. While I wasn’t able to attend Insights this year due to personal reasons, (and I missed meeting up with all my Sage friends), I was able to score some photos, I guess the crazy hats were a hit!
Citrix Online Staff: Valerie Van Sande, Ana Ruvalcaba, and Beth Gilbert
Citrix Online Booth at Sage Insights 
Nicole Hawthorne leading a game of “Attract and Retain” Family Feud Style.
Tags:Citrix Online, gotoassist, sage, sage insights
Posted in Events, Remote Support Market | Leave a Comment »
January 26, 2009
Posted in Events, Training & Guides | Comments Off
January 20, 2009
In my first post of the year, I mentioned we were attending CES. I know “what happens in Vegas should stay in Vegas” but I couldn’t resist sharing a tiny bit of show info with you. (I will not be sharing details from post our midnight activities 
Here is what I can share: A few of my fabulous colleages and I attended the Digital Experience which is a special press event on the eve of CES. We spent several hours demo-ing GoToAssist Express to many many many different people, and had a blast discussing the most exciting remote support product on the market. We were interviewed in person, on camera and with audio. As the night wore on, our voices wore out. However, we managed to soothe our vocal cords and celebrate the end of the show with a martini (or two). Here is a quick shot of us just before the stroke of midnight.
Left to right: Ann Bailey, Brenda Dentinger, Gretchen Nemechek, Allison Kohn
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January 5, 2009
Welcome back everyone. I had a lovely time off last week catching up on sleep, family time and reorganizing the garage among other slightly boring but very important personal projects. I hope you also were able to do something interesting or relaxing too.
I’m now fully back into my workweek and ready to go to CES. If any beta testers are going, let’s try to connect in person on Wednesday or Thursday. Send me a note and we’ll try to meet up.
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Posted in Beta Program, Events, Product Info - Express | Comments Off
