Archive for the ‘Product Info - Express’ Category
November 18, 2009
GoToAssist Express Updated to Build 209
GoToAssist Express was just updated to a new version, build 209! New features that were added include:
• Support representatives can now set up unattended support while at a customer’s computer.
• Support representatives using Macs can set up Unattended Support Computers (on Windows).
• You can now search for Unattended Support Computers.
• We improved the customer join experience and re-designed the customer’s interface and icon. When the customer clicks the Chat button, their interface will now expand to show that chat area. If the customer clicks the Chat button again, the chat area will be hidden. The customer’s chat area will automatically open if a support representative sends a message when the chat area is closed.
There is much more in this release. For a complete list, please visit our release notes at: http://blog.gotoassist.com/release-notes
Please give us feedback on this release and keep checking back for more news on upcoming enhancements.
>> Barry
Posted in Product Info - Express | Leave a Comment »
September 17, 2009
Many of you already know Chris Pirillo, for those of you who don’t, he is a very funny geek, technology enthusiast, and host of both internet and tv technolgoy shows – among many other things (click on his name to learn more).
Yesterday, Chris wrote a blog called Grow Your Business Using GoToAssist Express. It is a great introduction to why companies need GoToAssist Express for their remote support solution. “Save yourself a whole lot of time, headaches and money by using a piece of software that will pay for itself in a matter of days. It’s simple to use, and a very powerful tool to have.” says Chris Pirillo.
Thanks Chris!
Tags:blog, chris pirillo, GoToAssist Express, remote support
Posted in Product Info - Express, Remote Support Market | Leave a Comment »
August 19, 2009
…GoToAssist Express radio interview that is 
And it was great, thanks for taking the time and for sharing your love of our remote support product.
If you would like to hear Dave’s Aug 14, 2009 show called “Into Tomorrow”, you can listen by clicking here: Into Tomorrow with Dave Graveline. (I recommend it, he is wonderfully entertaining.) I’m in hour 2, about twenty minutes into the segment.
You can sign-up for Dave’s FREE once-a-week TechNewsLetter and keep an eye on what else “Into Tomorrow” is doing! Just type your Email address in the red box on the right at http://www.graveline.com/.
Tags:dave graveline, express, radio
Posted in Links / Resources, Product Info - Express, Remote Support Market | Leave a Comment »
August 6, 2009
With pride in my heart and a huge shout out to our product and engineering teams, I’m thrilled to tell you all that GoToAssist Express received the coveted Editor’s Choice Award from PCMag.com. Reviewer and editor, Mario Morejon gave GoToAssist Express 4 out of 5 stars for remote support and said the product is “well deserving of our Editors’ Choice designation.”
Mario also said: “The current business climate is ripe for inexpensive, reliable remote IT support, and GoToAssist Express certainly offers both. Its cost and ease of use truly set it apart in its field; I can’t think of any other technical support solution as effective as this one.”
You can read the full review here: http://tinyurl.com/nn95qv
Tags:award, pcmag.com
Posted in Product Info - Express, Remote Support Market | Leave a Comment »
July 29, 2009
GoToAssist Express was just updated to a new version, build 185! New features that were just added to the product are:
- Set up unattended remote support while at a customer’s computer
- Customizable Lock on Disconnect behavior for unattended sessions
- Customizable Inactivity Timeouts for unattended sessions
- The Unattended Computers list now remembers sort order
- Fixed a bug that was preventing the toolbar from retracting
- Support representatives on a Mac can now request diagnostic information
- Support representatives on a Mac can now reboot and reconnect to Windows computers.
For a complete list of what was released, please visit our release notes at: http://blog.gotoassist.com/release-notes
More features are coming soon and will posted on the blog, so keep checking back!
Posted in Product Info - Express | 2 Comments »
June 24, 2009
Hi GoToAssist Express users!
Many of you have been asking for a better way of submitting new feature requests and we have been listening. We now have a brand new system for you to submit and vote on these requests. Not only that, but you can now see the status of your requests to see if it is coming soon. To use the new system, just log into the forum at http://forums.gotoassist.com using your GoToAssist Express login, then click the orange feedback tab on the left of the screen. Then start voting and submitting requests. It that easy!
I hope to see you all in there!
Posted in Product Info - Express | 1 Comment »
June 23, 2009
Here are some photos from our recent trip to Vegas for the AICPA Tech+ Conference. It was great meeting you all and discusing your remote support needs. I look forward to staying in touch.
“Dr. Bob” from K2 Enterprises and Amber Mills from Citrix Online. Amber also conceived of and produced the “not your average support tool” Tshirts.
Byron Patrick came by to say hi, he uses GoToAssist Express to support his clients with hosted desktops and servers, something talked about quite a bit at the conference. Byron’s business, Hosted Solutions Inc is a comprehensive network hosting solutions and technology provider. They specialize in providing full IT Department support solutions and Hosted Network Infrastructures for businesses.
Dinner with AICPA customers and friends, left to right: Paul Weinberg, Brenda Dentinger, Tim Mehlhoff, David Shuman, Amber Mills, Amy Vetter, Tom Anchor.
Tags:accounting, aicpa, Events
Posted in Events, Product Info - Express | Leave a Comment »
June 17, 2009
GoToAssist Express was just updated to a new version, build 170! New features that were just added to the product are:
Mac Support - We have added many new capabilities to our Mac version of our remote support product, including: Chat, Notes, and Copy/Paste.
Bug Fixes - As always, we fixed a lot of bugs. As users, your feedback on these has been extremely valuable!
For a complete list of what was released, please visit our release notes at: http://blog.gotoassist.com/release-notes
More features are coming soon and will posted on the blog, so keep checking back!
Posted in Product Info - Express | 1 Comment »
June 4, 2009
Well, what can I say, we consistently deliver superior remote support products that people love. We’ve won another award for 2008 PRODUCT OF THE YEAR by Communication Solutions. Both GoToAssist Express and GoToAssist Corporate won awards.
From the TMCNET.com site: “The Communications Solutions Product of the Year Award recognizes the most innovative products that facilitate voice, data and video communications, or combinations thereof. This prestigious award is bestowed to companies who demonstrated the vision, leadership and attention to detail that are the hallmarks of the Product of the Year Awards.”
Tags:award
Posted in Product Info - Corporate, Product Info - Express, Remote Support Market | Leave a Comment »
