Remote Support by GoToAssist » Remote Support Market

Is Your IT Department Ready? Supporting Employees and Their iPads in 2012

Jackie Murphy — Wed, 18 Jan 2012 00:51:21 +0000

We’ve reached the tipping point. Your IT department is now more likely to buy an iPad than a standalone Mac.

According to a new post on ITManagerDaily.com, in 2012 IT departments will spend $10 billion on iPads and $9 billion on Mac computers (Forrester, Jan2012 report). The big boom in IT spending on Apple devices is driven by more and more employees bringing their own devices to work, despite IT’s insistence otherwise.

Is your IT department prepared to handle and support these devices? Setting up such capabilities should be a top 2012 IT priority. Indeed, businesses of all sizes are increasingly seeking new ways to keep their workforce connected and productive without tethering them to their desks and laptops.

In this endeavor, the Citrix Online “GoTo” application suite offers crucial solutions to support employees on the go. Products like GoToMyPC, GoToMeeting and, of course, GoToAssist carefully balance personal freedom and connectivity with company security. Whether working from home or held up in the airport, employees can access everything they need. And by creating a more mobile and agile workforce, businesses realize the benefits of increased employee engagement and productivity.

Did you know GoToAssist lets you provide remote support to Mac computers? In addition (and now more importantly), you can provide remote support from an iPad if you have the free GoToAssist Express/GoToManage iPad app. Give yourself (and your IT department) a break – go mobile.

Sent from my iPad

GoToAssist Express is now powered by GoToManage!

Jackie Murphy — Thu, 15 Dec 2011 18:20:29 +0000

Have you noticed our exciting new changes? We are rolling out a new release ‒ GoToAssist Express users now have the ability to remotely turn on their unattended machines with the new Wake-on-LAN feature. In addition, GoToAssist Express is now powered by GoToManage®. You will notice updated GoToManage branding when launching a remote support session and at www.fastsupport.com. Your product experience remains exactly the same ‒ simply continue to log in with your current GoToAssist Express credentials. Your plan details and billing will stay the same too.

We have taken this step because the GoToManage platform gives us the ability to more rapidly roll out new features (e.g. Wake-on-LAN and support from your iPad®), which benefits both GoToAssist Express and GoToManage customers. You will continue to see us accelerate the rollout of new functionality over the next few months because of this.

BTW, have you checked out GoToManage? We’ve taken everything you love about GoToAssist Express and poured it into GoToManage Remote Support. All the features you’re used to and more:

Shared team-based access to unattended machines
Multi-site support to manage all of your sites or clients from one account
Administration center ‒ assign access rights to technicians and use permissions
Integrated monitoring module (optional)

And as a valued customer, you will soon have the opportunity to take advantage of all the added remote support functionality that GoToManage has to offer at no additional cost to what you are currently paying for GoToAssist Express. Look for additional communications about this in the coming months.

Our newest remote support product, GoToManage, lets you provide remote support from anywhere at any time.

Jackie Murphy — Fri, 11 Nov 2011 04:16:09 +0000

GoToManage is designed for IT managers, IT consultants and Managed Service Providers (MSPs). The easy-to-use GoToManage platform combines our #1 remote-support functionality with monitoring and alerting capabilities, giving you total control of your IT world.

You can choose GoToManage’s Remote Support module, its Monitoring module or both – Customize GoToManage to fit your business!

Did you know GoToManage uses the same underlying technology of GoToAssist Express? In fact, we’ve taken everything you love about GoToAssist Express and poured it into GoToManage Remote Support. All the features you’re used to and more:

Shared team-based access to unattended machines.
Administration center ‒ assign access rights to technicians and organize client accounts.
Integrated monitoring module (optional)

GoToManage cloud-based user interface

GoToManage Remote Support Lets You:

Provide unlimited live support to PC and Mac users
Connect to unattended computers and servers
Utilize teams of technicians
Includes an iPad App, so you can provide support on-the-go

GoToManage Monitoring Lets You:

Visualize the health and performance of servers
Inventory all hardware and software (PCs and Macs)
Track network usage patterns
Be proactively alerted before something breaks
Manage multiple sites or clients from one account

More Info for GoToAssist Express Customers

GoToAssist Express customers will soon see a fresh new look of our GoToAssist.com and GoToManage.com websites. In addition, look for a change to the GoToAssist endpoint and FastSupport.com connect for support page. Both will soon display the GoToManage logo and be powered by GoToManage!

More information and a special promotion coming soon for GoToAssist Express customers who are interested in testing out the easy, robust power of GoToManage!

Free Remote Support App – GoToManage for iPad

Jackie Murphy — Mon, 15 Aug 2011 20:57:27 +0000

GoToManage for iPad is Now Available!

Citrix Online announced today the availability of their GoToManage® Remote Support app for iPad®. It’s now ready for download on the App Store and iTunes – and it’s FREE. The free app works with the award winning GoToManage Remote Support and GoToAssist Express services. Read Press Release

For the first time IT professionals have the freedom to securely troubleshoot and provide on-demand technical support to a computer user from anywhere. The availability of the number one remote support solution on the iPad means that IT professionals can finally workshift and be free to work from anywhere.

Using the GoToManage app, you can:

Provide unlimited live remote support sessions from anywhere.
View and control your customers’ Macs or PCs from your iPad.
Enjoy intuitive touch and gesture controls and 300% zoom.
Use the full keyboard, including Alt, Ctrl and Tab keys.

How to Get Started

Existing GoToManage Remote Support or GoToAssist Express customers: Simply download the app and enter your current username and password to begin providing remote support from your iPad.

New Customers: Create a Free Mobile Account account first, download the GoToManage app and enter your new GoToManage username and password to begin providing remote support from your iPad.

Download the free app today and “Go Mobile” with GoToManage for iPad!

IT staff would rather work from home – Is your company prepared?

Jackie Murphy — Fri, 29 Apr 2011 15:58:15 +0000

35% of IT employees said they’d give up 10% of their salary for the chance to work from home full-time, reports IT Manager Daily, drawing on a recent survey by IT job board Dice.com. Some companies are looking for ways to satisfy IT employees without impacting their budgets. Working from home, says IT Manager Daily, is a no-cost benefit to the company and a perk to many employees. It’s a win-win for both. View entire article here.

www.ITManagerDaily.com

Is your company prepared for telecommuting? It’s a great time to learn what business tools are available. GoToAssist Express is a great solution for IT employees who want to work from home; it allows them to provide their valued service to customers using the market-leading remote support tool.

In fact, many of our Citrix Online products are designed specifically to allow users to work with anyone from anywhere. Check out our full suite of products. And speaking from experience, telecommuting is a good thing. I work from home about fifty percent of the time since I live in West Los Angeles and our Citrix Online office is in the Santa Barbara area which is a 2 hour drive. I am definitely more productive and I’m happy I don’t have to fight the terrible I-405 & I-101 traffic everyday to get to work.

According to the International Telework Association and Council, on average, workshifting yields:

22% increase in employee productivity
20% decrease in employee turnover
60% decrease in employee absenteeism

And to learn more about the many advantages and best practices of telecommuting or remote work, visit this informative site: www.workshifting.com.

Crunch Time as Tax Deadline Looms

Richard Kaplan — Fri, 15 Apr 2011 20:07:27 +0000

Inspiring nightmares everywhere. Photo courtesy of John_Morgan at flickr.

Dom da dom dom. The final day is approaching—the final tax submission day that is. In case it’s dropped off your radar, taxes are due Monday.

Yes, it’s crunch time for just about everyone – accountants, businesses and average Joe and Jane citizens. It‘s also crunch time for the firms that manufacture, install and support tax software.

One such company is CCH, a business unit within Wolters Kluwer. CCH offers about 30 software solutions to accounting firms and corporate tax departments. Their software support team works out of Wichita, Kansas, smack dab in the middle of the country, and it really gets busy about now. CCH’s 200 full-time tech and accounting representatives are joined by another 200 temporary workers in tax season.

By mid-April, pressures and temperatures start rising. Customers call demanding help fast. Luckily, CCH is able to react quickly, delivering speedy solutions while enhancing its productivity by using GoToAssist.

Read the CCH case study here. Now, if there was only such an easy, effective solution to my truly scary tax bill. Ouch.

A big “Thank You” to our customers!

Jackie Murphy — Thu, 17 Mar 2011 15:51:22 +0000

Frost & Sullivan honors Citrix Online with the 2010 Best Practices Award as Market Leader in Remote Support.

What does that mean? GoToAssist Remote Support is #1. Well, we say it’s our customers who are number one for utilizing our market-leading remote support tools each and every day, so Thank You! We know you have other options but you choose us.

Frost & Sullivan presents this Award to companies who demonstrate excellence in capturing the highest market share within their industry while maintaining four key performance factors:

Factor 1 – Success of the remote support solution
Factor 2 – Global acceptance
Factor 3 – Resilience in a competitive environment
Factor 4- Innovation for the future

Frost & Sullivan believes that Citrix Online has achieved the market leadership position through sound strategy and excellent implementation and delivery of their solutions. Here’s a quote from the Frost & Sullivan report: “Citrix Online’s GoToAssist solution has found favor with users, for both internal and external support. The company’s offerings are designed to be simple to use, secure, cost-effective and reliable.”

Thank You! Thank You! Thank You! Keep on providing excellent support to your customers and using GoToAssist!

Meet Jackie Murphy

Brenda Dentinger — Thu, 10 Mar 2011 22:42:59 +0000

I’m excited to share we have a new Senior Product Marketing Manager on our team. Jackie Murphy has many years of experience in product management and product marketing, she previously worked for Zebra Technologies, Rent.com (an eBay company) and Realtor.com. Jackie is looking forward hearing from you all so reach out and say hello when you can. In case you are wondering, I’m changing my focus to customer marketing, so I’ll still be working on your behalf, generating specific customer programs that will help you all be more successful!

“How to Build a MSP Marketing Machine”

Richard Kaplan — Tue, 22 Feb 2011 21:01:52 +0000

Kutenda -- Marketing for MSPs

Hey, here’s a handy-dandy guide to marketing for managed service providers. It’s probably useful for anyone providing IT services. The guide focuses on online and website marketing, and it comes from Kutenda, who make their living out of helping MSPs market their services and grab solid sales leads.

Kutenda says the guide provides the essentials for “creating an automated marketing machine using online marketing.” We think it’s clear and useful.

Among the guide’s useful tips is how to optimize your site for search engines (SEO) and best ways to write your website’s key messages.

Enjoy!

My Blackberry Is Not Working

Richard Kaplan — Thu, 27 Jan 2011 23:23:41 +0000

Apples, Blackberries, Eggsbox, we sell and service them all.

Don’t you remember when IT support was just mom and pop stores delivering good old-fashion service? Here the BBC provides a funny skit of BlackBerry troubleshooting from… Well click on this link to find out. With actors Ronnie Corbett and Harry Enfield. The skit’s mention of “orange,” we are told, refers to a big UK telecommunications provider.