GoToAssist Ranked #1 ‒ Leads the Remote Support Market 5 Years Running

Citrix GoToAssist is again the world leader in remote support software services, according to industry analysts IDC in its annual review. GoToAssist grabbed the #1 market share position for a remarkable 5th year in a row, capturing an ever-growing 34.1% share of the remote support market. In their report, IDC notes the overall remote support…

multi-channel

Citrix Renders the Benefits of Multi-Channel Support Crystal Clear for Avigilon

This article was originally published in CUSTOMER Magazine June 24, 2013. By Elizabeth Cholawsky , vice president and general manager at Citrix Increasingly, what distinguishes you from your competitors is the potent force of service excellence. Savvy service organizations today are looking beyond isolated technology to guarantee maximum uptime and peak operating performance. Yet, along…

GoToAssist Now Integrates with Citrix XenMobile Enterprise

Easily Deliver “One-Touch” Live Support to Mobile Users We at Citrix (and I believe you too) have one overriding goal in delivering support: we want to help people work better and live better. Our CEO, Mark Templeton, powerfully endorsed this view in his keynote speech at Citrix Synergy 2013. He unveiled several exciting advancements in…

Support Samsung Mobile Devices ‒ Remote Control & Screen Sharing Are NOW Available!

We’re excited to announce the latest addition to our suite of tools for mobile support. This past Friday, April 12th, we released a remote support app for Samsung Android devices. Our new remote support app enables IT pros to deliver full screen-sharing, remote control and chat support to Samsung mobile devices running Android OS versions 2.3.x…

Keeping Up with Social Support – Add Remote Support to Your Facebook Page

The explosion of social media is prompting a dramatic change in how people interact with each other and with brands. Customers are even turning to social media for customer service, whether you want them to or not. Are you prepared? Is your company ready to deliver support in the social channels preferred by many customers?…

How Tech Support Can Survive in a Cloud-Based BYOD World

It’s conclusive. We’ve talked to customers and read more 2013 industry reports than we can count from IDC, Gartner and Forrester. And, they all indicate that IT and customer support are in the midst of dramatic change pushing companies to rethink support.  Why? Because the support burden is accelerating at a furious rate. Today there…