Understanding GoToAssist Corporate “Run as a Service” and Windows UAC

What is Windows UAC you ask … Windows User Account Control (UAC) is a technology and security infrastructure introduced with Microsoft’s Windows Vista and Windows Server 2008 operating systems.  Microsoft has added an extra layer of security that suspends all applications that are running as an application by the user who is logged in, and…

GoToAssist Corporate named 2012 Product of the Year by TMC CUSTOMER Magazine

Yes, that’s right your favorite support solution, GoToAssist Corporate, won TMC’s CUSTOMER 2012 Product of the Year Award! The editors of TMC CUSTOMER Magazine selected companies like ours to receive the esteemed Product of the Year Awards based on overall company and product vision, leadership and diligence. TMC stated, “Product of the Year winners represent…

Mac Multi-Session, RDP Support, Post Session Notes….Just a few new features added to your #1 Remote Support Tool

GoToAssist Remote Support – Mac users rejoice! Mac multi-session support is here! One of our most requested features is now available. Technicians using MacBook’s can now run up to 8 simultaneous remote support sessions. Our redesigned Mac UI makes it easy to switch between sessions, invite technicians, and edit session notes in a flash. Open…

GoToAssist APIs: Create seamless integrations between your remote support service and other applications

Imagine starting a live remote support session right from one of your external applications or systems. With the introduction of GoToAssist APIs (Application Programming Interfaces), you can now seamlessly integrate GoToAssist Remote Support with other applications and “third-party” systems. Here are a few examples of how the GoToAssist APIs can be used: >>  Start an attended (live) remote support…

Deliver Tech Support to Android Devices with GoToAssist Corporate

Do you ever wonder exactly how many Android devices have been manufactured? If you’re responsible for providing support to these mobile devices, I’m sure you would be fascinated to know that more than half a billion Android devices have been activated. Yes, and according to Google, 1.3 million new ones arrive each and every day.…

Innovation in the Cloud: GoToAssist Corporate Earns TMC’s Cloud Computing Award

We don’t mean to blow our own horn, but well, it sure feels good when others recognize our products. After all, our mission here at Citrix is simple: we want to help tech support and customer contact centers deliver the very best support by providing remarkably easy and stunningly innovative tools. So it warms our…

Introducing GoToAssist Service Desk!

IT pros can now use 3 essential IT tools from one easy cloud-based service. Today in Barcelona, Spain, Citrix debuted its newest cloud-based IT support tool: GoToAssist Service Desk. Our new offering provides a simple, intuitive way to more effectively manage IT service desk operations. GoToAssist Service Desk enables support professionals to: Easily log, track…

Remote Support Tools Offer Immediate ROI

If you’re reading this blog, you’ve either already implemented remote support tools into your service program or started thinking about it very seriously. So I’m probably preaching to the choir when I talk about the benefits of remote versus in-person support. Still, it’s nice to be thorough. If you’re already a believer of how cloud-based…