A few of you have posted feedback or talked in the forums asking what the system requirements are for GoToAssist Express. Our Beta User Guide always has the most up-to-date information on system requirements and the product in general.
It can be found here: http://blog.gotoassist.com/beta-user-guide
Thanks everyone, and keep the feedback coming!
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I’ve seen lots of feedback from beta testers about the mouse trailing (it was bugging me too). So I’ve done my research and it is a setting in your preferences that you can change to turn off the mouse trailing.
Here are the steps for turning off (or on) the mouse trailing.
1) Go to the system tray in the bottom right hand corner of your monitor.
2) Right-Click on the GoToAssist Express icon, select preferences
3) From the menu on the left, select “Screen Sharing”
4) Uncheck the “Show remote cursor” box. This will disable the Mouse Trailing function.
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To learn more about GoToAssist Express pricing and features, register to attend one of the following Webinars:
Tuesday, July 15 at 11 AM PDT
Click here to register
Wednesday, July 23 at 4 PM PDT
Click here to register
Thursday, July 31 at 9 AM PDT
Click here to register
5.0 Megapixel Video Pocket Camcorder Value: $175
DXG-567V HD
1280 x 720 Video Pocket Camcorder
Flip USB Connector
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Here is a video of Nat Kunes, Product Manager for GoToAssist Express, doing a product demo. If you would like to learn more about individual features, you can sign up for one of our GoToWebinar trainings – we usually send out email invites two weeks ahead of time.
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The new Drawing Tools feature can be found in the Tools Menu (under the last button on the right). It’s right at the top of the list. Clicking the Drawing Tools option opens another menu, where you can choose a pen, highlighter or arrow.
The pen and highlighter are pretty self-explanatory, but did you know that if you hold the Shift key while you draw a horizontal or vertical line with the pen or the highlighter, you’ll automatically draw a straight line? Neat!
The arrow lets you stamp a fat, stationary arrow on your customer’s screen—it’s a lot faster than circling something or drawing your own arrow. Just point to where you want the arrow and click your mouse.
Then, when you’re done scribbling on your customer’s screen, you can select “Normal non-drawing mode” to go back to your regular mouse function but leave all your doodles on the screen. Or, you can click “Erase all drawings” and all your modern art will magically disappear…
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Definitely! You and your clients can trust GoToAssist Express because it has the same security architecture as GoToAssist: Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. It’s the same level of security that online banks use. No unencrypted information is ever stored on our system, and consultants using GoToAssist Express can only access their clients’ computers if they’re given permission.
Plus, Citrix Online has achieved SiteSecure certification from Cybertrust.
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