Posts Tagged ‘remote support app’

Is Your IT Department Ready? Supporting Employees and Their iPads in 2012

January 17, 2012

We’ve reached the tipping point. Your IT department is now more likely to buy an iPad than a standalone Mac.

According to a new post on ITManagerDaily.com, in 2012 IT  departments will spend $10 billion on iPads and $9 billion on Mac computers (Forrester, Jan2012 report). The big boom in IT spending on Apple devices is driven by more and more employees bringing their own devices to work, despite IT’s insistence otherwise.

Is your IT department prepared to handle and support these devices? Setting up such capabilities should be a top 2012 IT priority. Indeed, businesses of all sizes are increasingly seeking new ways to keep their workforce connected and productive without tethering them to their desks and laptops.

In this endeavor, the Citrix Online “GoTo” application suite offers crucial solutions to support employees on the go. Products like GoToMyPC, GoToMeeting and, of course, GoToAssist carefully balance personal freedom and connectivity with company security. Whether working from home or held up in the airport, employees can access everything they need. And by creating a more mobile and agile workforce, businesses realize the benefits of increased employee engagement and productivity.

Did you know GoToAssist lets you provide remote support to Mac computers?  In addition (and now more importantly), you can provide remote support from an iPad if you have the free GoToAssist Express/GoToManage iPad app. Give yourself (and your IT department) a break – go mobile.

Sent from my iPad

Free Remote Support App – GoToManage for iPad

August 15, 2011

GoToManage for iPad is Now Available!

Citrix Online announced today the availability of their GoToManage® Remote Support app for iPad®.  It’s now ready for download on the App Store and iTunes – and it’s FREE.  The free app works with the award winning GoToManage Remote Support and GoToAssist Express services.  Read Press Release

For the first time IT professionals have the freedom to securely troubleshoot and provide on-demand technical support to a computer user from anywhere. The availability of the number one remote support solution on the iPad means that IT professionals can finally workshift and be free to work from anywhere. 

Using the GoToManage app, you can:

  • Provide unlimited live remote support sessions from anywhere.  
  • View and control your customers’ Macs or PCs from your iPad.  
  • Enjoy intuitive touch and gesture controls and 300% zoom. 
  • Use the full keyboard, including Alt, Ctrl and Tab keys.

How to Get Started

Existing GoToManage Remote Support or GoToAssist Express customers: Simply download the app and enter your current username and password to begin providing remote support from your iPad.

New Customers: Create a Free Mobile Account account first, download the GoToManage app and enter your new GoToManage username and password to begin providing remote support from your iPad.

Download the free app today and “Go Mobile” with GoToManage for iPad! 

 


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