Giorgio Montersino via Compfight cc

7 Tips for Successfully Supporting from Anywhere

By Veronica Puailoa According to TSANET, “In an effort to improve customer satisfaction and reduce costs companies have turned to remote support solutions to support customers and products.” Not only are customers starting to work remotely on their own devices, support technicians are starting to workshift as well, delivering support from their Air iPads, Nexus…

G2AC ReportsNew

More Enhancements Headed Your Way − GoToAssist Corporate Customers Will Soon See “New Reports” in the Management Center

Yes, in a few days GoToAssist Corporate customers will see more enhancements within the Management Center’s Reports feature, as part of our continuing effort to simplify access to information. Over the past 18 months, we’ve added new columns, new statuses and made improvements to the email that accompanies the (New!) reports in an effort to make…

Keeping Up with Social Support – Add Remote Support to Your Facebook Page

The explosion of social media is prompting a dramatic change in how people interact with each other and with brands. Customers are even turning to social media for customer service, whether you want them to or not. Are you prepared? Is your company ready to deliver support in the social channels preferred by many customers?…

Understanding GoToAssist Corporate “Run as a Service” and Windows UAC

What is Windows UAC you ask … Windows User Account Control (UAC) is a technology and security infrastructure introduced with Microsoft’s Windows Vista and Windows Server 2008 operating systems.  Microsoft has added an extra layer of security that suspends all applications that are running as an application by the user who is logged in, and…

GoToAssist Corporate named 2012 Product of the Year by TMC CUSTOMER Magazine

Yes, that’s right your favorite support solution, GoToAssist Corporate, won TMC’s CUSTOMER 2012 Product of the Year Award! The editors of TMC CUSTOMER Magazine selected companies like ours to receive the esteemed Product of the Year Awards based on overall company and product vision, leadership and diligence. TMC stated, “Product of the Year winners represent…