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GoToAssist Named Top Remote Support Service for the Sixth Year in a Row

By Lilly Hanscom For the sixth year in a row, analyst firm IDC named GotoAssist the global remote support market share leader. IDC’s report, “Worldwide Clientless Remote Support Software 2013 Vendor Shares,” shows the remote support market grew 35 percent in the last year, with GoToAssist maintaining a share of more than 30 percent, a…

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7 Tips for Successfully Supporting from Anywhere

By Veronica Puailoa According to TSANET, “In an effort to improve customer satisfaction and reduce costs companies have turned to remote support solutions to support customers and products.” Not only are customers starting to work remotely on their own devices, support technicians are starting to workshift as well, delivering support from their Air iPads, Nexus…

G2AC ReportsNew

More Enhancements Headed Your Way − GoToAssist Corporate Customers Will Soon See “New Reports” in the Management Center

Yes, in a few days GoToAssist Corporate customers will see more enhancements within the Management Center’s Reports feature, as part of our continuing effort to simplify access to information. Over the past 18 months, we’ve added new columns, new statuses and made improvements to the email that accompanies the (New!) reports in an effort to make…