Santa-Beach

How Software Troubles Almost Stole Christmas

The alarms on Santa’s “Naughty or Nice” app were ring ting tingle-ing, and Santa couldn’t find the problem even after checking twice. The modern version of his famous list was supposed to organize names and provide more details through new software, but Santa was stuck. If he didn’t solve the issue soon, there wasn’t going…

zombies

Enter at Your Own Risk: Surviving Workplace Zombies

We all have them — workplace zombies. These aren’t just your run-of-the-mill unmotivated workers; they’re worse. They do have motivation, but only to infect others with their demotivation and to spread negativity to validate their own bad feelings. So how can you survive these workplace plagues? According to award-winning author and industry expert Paul Glen,…

G2A_MurphysLaw_Blog

How to Plan for Murphy’s Law When Traveling

As Murphy’s law would predict, it’s always when a user is traveling that they experience a catastrophic event with their laptop. Because of these types of issues, I’ve always tried to teach my users how to manage their data so that if something happens to their machine, they can minimize downtime and, hopefully, lose no…

trust

How to Create Trust During a Remote Session

One of the most important factors in support is the trust between the tech and the user. This becomes even more important when the two are only connected by remote support software. In today’s world of technology where media reports about massive system hacking appear almost weekly, many users are very skeptical about having someone…

dynamicduo

The Dynamic Duo of IT Support

History, literature and pop culture are rife with examples of stellar singulars that turn unstoppable when combined. Think Lewis and Clark, Brad and Angelina, peanut butter and jelly — wait, that’s food. Well, you get the point. Now, you can add two more to the list: GoToAssist Remote Support and Service Desk. What makes this…