Posts Tagged ‘Salesforce’

2011 almost done. Phew!!

December 30, 2011

Surmounting IT challenges with Citrix solutionsThe year was a big one for us here at Citrix Online. How about for you? What were your IT and support challenges and accomplishments for the year?

We were sure busy. We rolled out our new website and pushed our integration of fast tech support and 24/7 IT monitoring in GoToManage. Delivered on a free GoToAssist Express iPad app that’s a crowd pleaser. Issued a new app integrating Salesforce, the leading CRM solution, with GoToAssist Corporate. We upgraded GoToAssist Express with a beta version of unattended access to Mac® computers. And, we expanded GoToAssist Corporate with new functionality to support mobile devices.

However, before we dive into 2012, we thought we all ought to take a few moments to reflect, relax and laugh. To help you, here’s some amusing videos thought up by witty and prolific IT blogger Brian Madden. Enjoy!

Best wishes for 2012 from the GoToAssist crew.

A Match Made in Heaven? #1 Remote Support + #1 CRM

September 2, 2011

#1 CRM Tool + #1 Support Tool

GoToAssist is very proud to announce the happy union of GoToAssist Corporate with Saleforce, the leading CRM solution.

Now support representatives everywhere can launch support sessions right from their favorite CRM service. With the GoToAssist for Salesforce app, you can start a GoToAssist support session with just one-click from your Saleforce case record. In addition, all session details are automatically captured as Activity History in Salesforce.

The free GoToAssist for Salesforce app is available for your test driving and deployment at the Salesforce AppExchange.

Key benefits:
• Streamline support operations
• Deliver quick, seamless remote support
• Eliminate duplicate data entry – remote-support session log and survey results are automatically saved in Case Activity History

On-Demand Webinar: Watch Demo of GoToAssist for Salesforce

To learn more, download the fact sheet or watch a special recorded webinar with GoToAssist product line director Barry Dacus. Barry demos GoToAssist for Salesforce and answers the audience’s questions in a lively Q and A.


Follow

Get every new post delivered to your Inbox.