State of the Support Industry: HDI Reveals Key Metrics and Average Salaries

HDI's Annual Industry Survey

Who earned what in 2010? And what were the key metrics for technical support centers across the country? HDI has just released a summary of the most requested info from its annual survey of the IT service and support industry.

The HDI “Hot Sheet” casts light onto industry standards for such important metrics as time to respond to phone calls, first call resolution rate, and costs per incident for each channel.

Find out how you measure up here.

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