Yes, it’s crunch time for just about everyone – accountants, businesses and average Joe and Jane citizens. It‘s also crunch time for the firms that manufacture, install and support tax software.
One such company is CCH, a business unit within Wolters Kluwer. CCH offers about 30 software solutions to accounting firms and corporate tax departments. Their software support team works out of Wichita, Kansas, smack dab in the middle of the country, and it really gets busy about now. CCH’s 200 full-time tech and accounting representatives are joined by another 200 temporary workers in tax season.
By mid-April, pressures and temperatures start rising. Customers call demanding help fast. Luckily, CCH is able to react quickly, delivering speedy solutions while enhancing its productivity by using GoToAssist.
Read the CCH case study here. Now, if there was only such an easy, effective solution to my truly scary tax bill. Ouch.