Webinar: Integrating Self-Service with Multi-Channel Assisted Support

Web-based self-service has emerged as a dominant customer support channel, with nearly half of all customer interactions taking place online. To promote the adoption of self-service, customer contact centers must provide a seamless escalation path to assisted support.

Join this live webinar with noted expert Tom Sweeny, cofounder of Service XRG, as he introduces the concept of “seamless support” and explores its core benefits and the steps necessary to get there.

Date: May 5, 2011

Time: 10 AM PDT / 1 PM EDT

Tom Sweeny, Cofounder, Service XRG
Jessica Eastman, Citrix Online

Attend this live webinar to discover:
• How the support model has evolved to include self-service
• Key steps to integrate self-service with assisted support
• Tools and technologies you need to achieve seamless support
• And more…

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