Most support managers are expected to maintain or improve C-SAT scores while reducing expenses. In other words, “do more with less.” This may appear to be impossible – but there actually is a way to achieve both goals.
Join this live webinar with Dave Brown, founder and president of Support Center University, as he shares proven methods that will drive your support organization’s performance to new levels while lowering costs.
Dave will detail industry benchmarking data that shows how customer satisfaction is impacted by specific performance factors. These same factors are the key drivers of cost.
Date: Wednesday, September 28
Time: 10 AM (PDT) / 1 PM (EDT)
During this interactive webinar, you’ll discover:
• The relationship between “time to resolution” and C-SAT
• Why efficiency metrics must be considered together, not separately
• Improvement techniques that maximize benefits to your organization