Our newest remote support product, GoToManage, lets you provide remote support from anywhere at any time.

GoToManage is designed for IT managers, IT consultants and Managed Service Providers (MSPs). The easy-to-use GoToManage platform combines our #1 remote-support functionality with monitoring and alerting capabilities, giving you total control of your IT world. 

You can choose GoToManage’s Remote Support module, its Monitoring module or both – Customize GoToManage to fit your business!

Did you know GoToManage uses the same underlying technology of GoToAssist Express?   In fact, we’ve taken everything you love about GoToAssist Express and poured it into GoToManage Remote Support.  All the features you’re used to and more:

    • Shared team-based access to unattended machines.
    • Administration center ‒ assign access rights to technicians and organize client accounts.
    • Integrated monitoring module (optional)
GoToManage

GoToManage cloud-based user interface

GoToManage Remote Support Lets You:

  • Provide unlimited live support to PC and Mac users
  • Connect to unattended computers and servers
  • Utilize teams of technicians
  • Includes an iPad App, so you can provide support on-the-go

GoToManage Monitoring Lets You:

  • Visualize the health and performance of servers
  • Inventory all hardware and software (PCs and Macs)
  • Track network usage patterns
  • Be proactively alerted before something breaks
  • Manage multiple sites or clients from one account

More Info for GoToAssist Express Customers

GoToAssist Express customers will soon see a fresh new look of our GoToAssist.com and GoToManage.com websites.  In addition, look for a change to the GoToAssist endpoint and FastSupport.com connect for support page.  Both will soon display the GoToManage logo and be  powered by GoToManage! 

More information and a special promotion coming soon for GoToAssist Express customers who are interested in testing out the easy, robust power of GoToManage!

26 thoughts on “Our newest remote support product, GoToManage, lets you provide remote support from anywhere at any time.

      • Yes, I’d like to be able to provide support from the road with my Android tablet. I’m really glad to hear that you’re going to make that possible.

      • I am eagerly waiting for the Android app as well, glad to hear it is in the pipe. Please let us know when the App becomes available, I am sure there are hundreds of us waiting on this one with baited breath!! Cheers and thanks for a great product!

      • Thank you for posting, we appreciate the feedback! Good news…GoToAssist for Android is available now. It was released in May. Simply download our newest remote support app from Google Play directly from your Android devic, login with your GoToAssist Remote Support credientials and start delivering support on the go from your mobile device! Just a reminder, we changed the name of GoToManage to GoToAssist. Same great product, just a new name and we’ve recently added several new features: Android app, session transfer, customer-initiated support, wake on-LAN and Mac file transfer.

  1. Scared both my clients and me when a fresh web connection to GoToAssist using Internet Explorer announced it was downloading GoToManage. Glad to see it’s really you. It would seem to be a good idea to keep the names separate.

    • GoToAssist Express is now a part of GoToManage, the new and improved service for IT support. You will notice that we have updated the branding to reflect this when launching a remote support session and at http://www.fastsupport.com. Your product experience remains exactly the same, simply continue to log in with your current GoToAssist Express credentials. Your plan details and billing will remain the same.

      We have taken this step because GoToManage gives us the ability to more rapidly roll out new features (e.g. Wake-on-LAN and support from your iPad) which benefit both GoToAssist Express and GoToManage customers. You will continue to see us accelerate the rollout of new functionality over the next few months because of this.

    • Thank you for your comment. GoToAssist Express is now a part of GoToManage, the new and improved service for IT support. You will notice that we have updated the branding to reflect this when launching a remote support session and at http://www.fastsupport.com. Your product experience remains exactly the same, simply continue to log in with your current GoToAssist Express credentials. Your plan details and billing will remain the same.

  2. A recent auto update now shows our app as GoToManage Expert instead of GoToAssist Express. I did not provide permission for this change. I will not pay an increased charge for this change. I do not appreciate this type of major change without an advance notification of purpose and pricing changes.

    • Sorry for the confusion. As you have noticed, we are in the process of rolling out a new release. The big news is that GoToAssist Express customers now have the ability to remotely turn on their unattended machines with the new Wake-on-LAN feature and GoToAssist Express is now a part of GoToManage, the new and improved service for IT support. Your remote support product experience will continue to be the same, you’ll just notice the GoToManage logo when launching a remote support session from your system tray and your customer will see the GoToManage logo at fastsupport.com. Simply continue to log in with your current GoToAssist Express credentials. Your plan details and billing are unchanged.

      We have taken this step because GoToManage gives us the ability to more rapidly roll out new features (e.g. Wake-on-LAN and support from your iPad) which benefit both GoToAssist Express and GoToManage customers. You will continue to see us accelerate the rollout of new functionality over the next few months because of this.

  3. Biggest problem with your company is you do things first and then inform your customers after the fact. Bad practice.

    Rolling out updates without a way to decline the update is terrible. When you release a bug, everyone has to suffer until you fix it.

    Besides these two fatal flaws, works well.

    • Albert, we do apologize for your frustration! Your comments are duly noted. We had been talking about the updates on our social channels (Facebook and Forum) prior to this rollout (trying not hit our customers with too many emails). We’ll make sure we do a better job next time. I will forward to our product team your feature request of an OPT Out option for product updates. Glad to hear you think our product works well.

  4. Also, I’m not sure where to suggest new features but adding 3rd party patch installation like Shavlik (now VMware Go) would be ideal.

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