The Power of One: Why Customer Service Can’t Ignore Social Media

Dave Carroll & Catriona Wallace

With over 11 million YouTube hits, Dave Carroll’s song “United Breaks Guitars” resulted in a 10% decline in United Airlines’ share price. It also demonstrated to the world the power of social media as a customer resolution channel.

Join this live webinar with Dr. Catriona Wallace, director of Fifth Quadrant, as she speaks with international social media sensation, acclaimed public speaker and musician Dave Carroll.

Date: Wednesday, January 11

Time: 10 AM (PST) / 1 PM (EST)

Dave Carroll, Musician and Public Speaker
Catriona Wallace, Director, Fifth Quadrant

This is a rare opportunity to hear a legend in social media share important lessons and firsthand insights on how leading companies must compete through exceptional customer experiences.

Attend this interactive webinar to learn:
• Why organizations can’t ignore social media as a customer service channel
• What the power of one person means to us as consumers and employees
• What organizations should consider when implementing a social strategy
• And more…

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