Introducing GoToAssist Service Desk!

IT pros can now use 3 essential IT tools from one easy cloud-based service.

Today in Barcelona, Spain, Citrix debuted its newest cloud-based IT support tool: GoToAssist Service Desk.

Our new offering provides a simple, intuitive way to more effectively manage IT service desk operations. GoToAssist Service Desk enables support professionals to:

  • Easily log, track and resolve incidents.
  • Manage configuration changes, releases and workflow.
  • Deliver end-user self-service.

Best of all, Service Desk is seamlessly integrated with GoToAssist’s Remote Support and Monitoring modules. IT technicians who use both GoToAssist’s Remote Support and Service Desk can easily initiate an incident ticket from a Remote Support session or launch a Remote Support session from a Service Desk ticket. No more juggling multiple tools and duplicating data entries.

Service Desk delivers these key benefits:

  • Reduce IT firefighting, free up time and lower IT support costs.
  • Gain total visibility into the entire IT support services to accelerate issue resolution.
  • Streamline support workload among team members
  • Removes the complexity and time in implementing ITIL and ITSM best practices.
  • Create a beautiful, easy self-service portal – end users can submit and track support requests and view knowledge-base articles.

GoToAssist continues to simplify IT support by providing easy, affordable access to 3 essential IT tools – service desk management, remote support and IT monitoring – all from one easy user interface. Combining critical tools enables IT departments to be more efficient and effective and save costs.

GoToAssist can be customized to fit your unique business needs — choosing one module, two or all three.

GoToAssist Service Desk is available now!  So give it a free test drive or contact your account executive to learn more.  Pricing packages start at $49 USD per month, per technician.

Learn more about the full set of GoToAssist Service Desk features. View Citrix GoToAssist Service Desk press release.

2 thoughts on “Introducing GoToAssist Service Desk!

  1. The vast improvement of incident management software really delights me. The addition of cloud computing really makes this software an integral part of a business. Service desk and cloud networking is really something to invest in if you’re going to venture in the IT field.

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