We don’t mean to blow our own horn, but well, it sure feels good when others recognize our products. After all, our mission here at Citrix is simple: we want to help tech support and customer contact centers deliver the very best support by providing remarkably easy and stunningly innovative tools.
So it warms our heart when others agree and give us a big fat trophy to boot.
TMC’s Erik Linask said that this year’s award winners “exemplified innovation and excellence in the market by leveraging the latest technology trends to create an enriched user experience.”
The 2012 award recognizes companies that use cloud computing to bring “new, differentiated offerings” to market. GoToAssist Corporate, our cloud-based solution for multi-agent support organizations, grabbed this year’s honor, in part, because of its insistently innovative spirit.
“We revolutionized the support market 10 years ago with the introduction of Citrix GoToAssist and now once again with our integrated cloud-based solutions, we’re defining the next wave of support services,” said Elizabeth Cholawsky, VP/GM of Citrix’s IT Support line of business.
In this past year, both GoToAssist Corporate and GoToAssist Remote Support added new features that are critical to the changing support environment. These enhancements included support capabilities for mobile and social workstyles, support for Android and iOS mobile devices, customer-initiated support and social IT support along with service desk management, to name a few.
The preferred choice in remote support, GoToAssist is recognized as the worldwide market leader by IDC, ranked highest in customer satisfaction according to TSIA research, and now we are happy to say we deliver “Cloud Computing Excellence.”